Loan Operations Manager

Landmark National Bank • Manhattan, KS

2d • Onsite

About The Position

Landmark National Bank is seeking a Loan Operations Manager to help lead a team responsible for loan operations and servicing. The manager supports consistent service and performance, supervises and develops staff, and works with the team to establish, monitor, and achieve goals. The role oversees loan-related systems and administration, implements applicable regulations, supports staff and bank associates, and ensures regulatory compliance and timely audit responses. The position is based at the Manhattan Main location in Manhattan, Kansas, and is full-time with a day shift.

Requirements

• At least 3 years of previous experience in loan processing or servicing.
• Maintain a high degree of discretion and confidentiality.
• Demonstrated leadership skills.
• Ability to exercise sound business judgment.
• Strong planning and organizational skills.
• Advanced communication and customer service skills.
• Skills necessary to work independently.
• Strong computer skills, including proficiency in Word and Excel and the ability to use proprietary software.
• Detail-oriented with the ability to multitask.
• Bachelor’s degree.

Nice To Haves

• Supervisory and management experience.

Responsibilities

• Assist with leadership and management of a team that delivers Landmark National’s commitment to its communities.
• Hold the team accountable for service and performance standards, providing supervision, training, coaching, and development.
• Work with the team to develop, monitor, and achieve goals.
• Manage the implementation and maintenance of application proprietary software, including Loan Specifications on the core processing system and software required for government reporting.
• Review, collaborate on, and implement regulations related to loan servicing.
• Manage Loan Participation, Non-Accrual, and Charge-off Administration.
• Develop and implement training for Loan Operations staff and, as requested, front-line staff.
• Provide advice and guidance on core processing questions from management and bank associates.
• Supervise, train, coach, and develop associates using the Quarterly Job Progress Plan and other performance development processes and reviews.
• Manage professional improvement using the Quarterly Job Progress Plan.
• Handle performance counseling, including making and recommending disciplinary action decisions.
• Use the prescribed hiring process to select team members.
• Engage in and initiate Landmark National Bank culture initiatives and team success activities, including Huddles and Celebration events.
• Ensure regulatory compliance as it relates to loan servicing.
• Respond to internal and external audit requests in a timely manner.
• Adhere to bank policies and procedures.
• Perform other duties and projects as assigned.

Benefits

• Group health, dental, and vision insurance options.
• Health savings accounts (HSA) and flexible spending accounts (FSA).
• Fully paid life insurance and long-term disability.
• 401(k) options with 401(k) matching and profit sharing retirement plan.
• Paid time off (PTO) program in addition to 11 paid holidays.
• Discounts on various bank services.
• Employee referrals.
• Wellness reimbursements.
• 529 College Savings Plan payroll deduction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager