Datacenter Operations Manager IT

Metropolitan Washington Airports Authority

3d•$133,238 - $193,195

About The Position

Serves in the Technology Operations Department in the Office of Technology at the Headquarters Office. Directly and through subordinate staff, ensures the Office of Technology’s ability to provide continuous, broad-scope, and high-quality datacenter systems and services to all Airports Authority end users. Performs related functions. The Datacenter Operations Manager serves as a principal advisor on datacenter programs, systems, and operational issues; provides direction and operational planning; oversees administration and service delivery; and coordinates with Airports Authority and external users and partners. The role oversees datacenter infrastructure and cloud operations, including servers, storage area networks, operating systems, hardware, software, and related Microsoft services. It also develops service policies and procedures, supports contracted services, and maintains technical proficiency in datacenter systems and technology. The position may require holdover or recall at any time for essential services and emergencies, varied work schedules outside normal business hours for planned or emergency maintenance and upgrades, and participation in a standard on-call rotation. A background security investigation is required for new hires.

Requirements

Eight years of progressively responsible experience in technology management.
Skill in developing datacenter infrastructure strategies for large and complex initiatives and to support continuous availability capabilities.
Skill in managing deployment, monitoring, maintenance, and support of operating systems, devices, hardware, and software.
Knowledge of supervisory principles and ability to manage unit or team operations and programs.
Ability to manage cloud-based operations (IaaS, PaaS, and/or SaaS) in delivering private, public, or hybrid cloud services, and to use these operations for datacenter consolidation and migration of internally hosted datacenters to externally hosted environments.
Skill in managing or leading design, configuration, installation, and upgrading of physical and virtual servers; Windows, Linux, and VMware operating systems; devices, hardware, software, SAN, and backup operations supporting IT systems infrastructures.
Knowledge of Active Directory Services and Microsoft Exchange Email and ability to design and implement directory solutions for the Datacenter.
Ability to speak and write effectively.
Ability to perform complex analyses of data and information and make recommendations.
Bachelor's degree in Computer Science, Information Technology, or a related field.
State driver’s license in good standing.
May be subject to holdover and recall on a 24-hour basis for essential services and emergencies.
Must be able to work a varied schedule, including outside normal business hours for scheduled and emergency maintenance and upgrades, and participate in a standard on-call rotation.
May lift and move items weighing 25 pounds or more.
May work in cramped or awkward positions to manually adjust wires, controls, and equipment.
A background security investigation is required for all new hires.

Nice To Haves

Knowledge of and skill in managing technology contracts, with emphasis on major-scope cloud broker contracts.
Information Technology Infrastructure Library (ITIL) Foundations certification from an accredited examination institute.
Project Management Professional (PMP) certification from the Project Management Institute (PMI).

Responsibilities

Serves as a principal advisor on Datacenter programs, systems, and operational issues.
Provides direction and operational planning for Datacenter Operations and recommends revisions to its system plan to facilitate growth and improved services.
Oversees administration of Datacenter Operations, ensuring timely service and effective support to all users.
Provides liaison with Airports Authority and non-Airports Authority users and other parties.
Performs regular inspections of Datacenter equipment sites and systems, ensures needed repairs are ordered and completed, and maintains system records.
Coordinates the Airports Authority’s cloud-based operations, emphasizing cost control and reduction while improving performance.
Oversees configuration, installation, and upgrading of operating systems, devices, hardware, software, physical and virtual servers, and storage area networks (SAN).
Manages deployment, monitoring, maintenance, backup operations, and support to ensure continuous delivery of services.
Coordinates administration of Microsoft Active Directory, DNS, DHCP, Microsoft Exchange, and other Microsoft solutions.
Develops policies, procedures, service level agreements, and measures to monitor and maintain high-quality Datacenter service delivery for architecture, security, disaster recovery, purchasing, and other areas.
Prepares statements of work (SOWs) and serves as Contracting Officer's Technical Representative (COTR) for contracted Datacenter operations services.
Administers operations, training, and maintenance service accounts in conjunction with the Program Support Department.
Maintains technical proficiency in Datacenter systems and components and keeps the Director and other Office managers informed about advances and changes in Datacenter systems technology.
Performs other duties as assigned.