Operations Manager Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• A minimum of 3–6 years of experience in management.
• Ability to work independently and lead in a complex, sometimes stressful environment while maintaining a calm and focused demeanor.
• Operational, implementation-focused, detail-oriented, decisive, proactive, results-oriented, and creative problem-solving approach.
• Excellent leadership and people-development skills, with the ability to lead by example.
• Ability to exercise judgment, maintain confidentiality, and communicate diplomatically.
• Ability to prioritize and execute effectively.
• Effective interpersonal and communication skills with staff and families.
• Ability to work closely with patients’ families, set expectations, and enforce policy.
• Excellent written and verbal English communication skills, including phone and email etiquette.
• Excellent computer skills, including Outlook, Word, Excel, and PowerPoint.
• Ability to work extended hours, weekends, and holidays as industry demands require.
• Ability to meet the physical demands of the role, including frequent movement and positioning in therapeutic settings, visual tracking of patients, occasional evasion of or blocking aggressive behaviors, working indoors and outdoors in varied weather, and lifting up to 30 pounds.

Nice To Haves

• Bachelor’s degree in business, accounting, finance, administration, or management.
• Experience in healthcare settings.
• Desire to learn the clinical side of the CARD model.

Responsibilities

• Oversee the day-to-day operations of the assigned center, including billing, payroll, reporting, and scheduling staff and patients.
• Recruit, hire, and onboard administrative and clinical staff as needed, and supervise administrative staff and clinicians’ daily operations.
• Support staff engagement, culture, mentorship, career development, and performance management.
• Schedule clients and staff to fulfill contracted hours and minimum billing requirements.
• Partner with Clinical Supervisors to support high-quality clinical services and patient, family, and staff satisfaction.
• Manage employee and client relations and maintain client and employee records and privacy in accordance with CARD policy and HIPAA regulations.
• Learn and use CARD business systems, legal practices, technology, and compliance requirements.
• Manage the center’s purchasing budget and track equipment and devices.
• Lead outreach to meet monthly growth requirements and build relationships with community organizations.
• Improve key performance indicators, patient retention, staff development and retention, and division growth.
• Oversee facility cleaning, hygiene, safety, and maintenance, including approved vendors and required documentation.
• Communicate CARD policies and mission and represent the organization professionally and ethically.
• Meet regularly with the Division Director and Group Operations Manager and attend required trainings and meetings.
• Support other centers without an Operations Manager and provide PTO coverage as needed.
• Perform other duties as assigned.