Operations Manager

UO HR Website•Eugene, OR

17d

About The Position

The Operations Manager serves as the lead administrator overseeing operational, administrative, and programmatic functions for the Lundquist College of Business External Relations Office. The role manages day-to-day office operations, administers the office operating budget, oversees data analysis and CRM reporting, and develops processes and administrative practices that support fundraising, alumni engagement, and other external relations activities. Working with the Senior Director of Development and the external relations leadership team, the Manager supports strategic initiatives, advises on operational priorities, and coordinates work related to donor cultivation, stewardship, constituent engagement, and organizational effectiveness. The Manager provides high-level administrative support to the Senior Director and other development directors, including complex calendar management, travel coordination, and preparation of briefing materials and presentations. The position communicates with internal and external constituents and serves as the primary liaison to the External Relations Office Board of Advisors, managing board operations, meetings, communications, records, board terms and bylaws, and board-related activities. The Manager supervises classified staff and student employees, manages office resources and workflows, and liaises with the Dean’s Office, University Advancement, the Office of Alumni and Industry Relations, and other university partners.

Requirements

Three years of experience providing administrative, operational, or program support, including coordinating multiple priorities and managing day-to-day office or program operations.
Two years of experience coordinating and executing events or programs, including managing logistics, communications, vendors, schedules, and other event-related activities.
Two years of experience with budget management, data analysis, reporting, and/or database/CRM systems, including tracking expenditures and preparing information for operational or strategic decision-making.
Strong organizational and time-management skills, including the ability to manage multiple priorities, deadlines, and frequent interruptions in a fast-paced environment.
Ability to exercise independent judgment, discretion, and diplomacy when handling confidential and sensitive information and interacting with diverse stakeholders.
Strong attention to detail and ability to follow through, maintain accurate records, and ensure work is completed effectively and on schedule.

Nice To Haves

Bachelor’s degree or equivalent combination of education and experience in business administration, communications, nonprofit management, higher education, or a related field.
Experience with budget management, data analysis, reporting, and/or database/CRM systems.
Experience working in higher education, nonprofit, development, or a similarly complex organizational environment.
Supervisory experience, including assigning and evaluating work, training staff, coordinating workloads, and addressing performance or employee relations matters.

Responsibilities

Oversee day-to-day office operations and operational, administrative, and programmatic functions.
Administer the External Relations Office operating budget.
Oversee data analysis and CRM reporting.
Develop and implement processes, procedures, and administrative practices supporting fundraising, alumni engagement, and external relations activities.
Work with the Senior Director of Development and external relations leadership to manage strategic initiatives, advise on operational priorities, and coordinate activities supporting donor cultivation, stewardship, constituent engagement, and organizational effectiveness.
Provide high-level administrative support to the Senior Director and other development directors, including managing complex calendars, coordinating travel, and preparing briefing materials and presentations.
Communicate with internal and external constituents.
Serve as the primary liaison to the External Relations Office Board of Advisors and manage board operations, meeting administration, communications, records, board-term and bylaw tracking, and board-related activities and initiatives.
Supervise classified staff and student employees.
Manage office resources and workflows.
Serve as a liaison with the Dean’s Office, University Advancement, the Office of Alumni and Industry Relations, and other university partners.