Operations Manager

Crossroads Mission•Grand Island, NE

18d

About The Position

The Operations Manager coordinates daily guest and facility operations at Crossroads Mission Avenue. The role includes maintaining guest rooms and shared spaces, coordinating chores and community service meetings, overseeing food pantry activities, and organizing teaching and on-call schedules. The Operations Manager also oversees the guest medication monitoring program, coordinates with Case Management on drug and alcohol testing and guest length-of-stay decisions, and supports guests from a Christian perspective. The position works with staff and guests to keep facilities in working order and maintains accurate, secure records.

Requirements

Agree with the statement of faith and core values, and demonstrate those values to Crossroads Mission Avenue staff and guests.
Communicate effectively and record information accurately.
Maintain a high standard of personal morality and accountability, living above reproach in all areas of life.
Strong interpersonal skills, including the ability to diffuse conflict, treat guests with dignity and respect, and maintain confidentiality.
Maintain composure in stressful situations.
Proven computer skills and willingness to become proficient with Crossroads Mission Avenue computer software.
High school diploma or equivalent.
Current CPR and First Aid Certification, or willingness to become certified.

Nice To Haves

Human Services experience is desired, but not required.

Responsibilities

Check guest rooms daily to ensure they are clean, neat, orderly, and odor-free, and address any needed attention with guests.
Coordinate and publish weekly guest chore lists and conduct community service meetings for guests Monday through Friday.
Coordinate food pantry operations, including food box preparation with guests for each request and weekly kitchen deep cleaning with guests for Friday PRP.
Coordinate PRP teaching schedules and distribute them to staff assigned to teach on a rotational basis.
Coordinate and distribute the on-call rotational schedule, including scheduling themselves for on-call work.
Coordinate work schedules for duplex facility security guards and follow up on completion of assigned tasks.
Oversee the Mission guests’ medicine monitoring program and work with staff to ensure medications are offered and monitored daily throughout the week.
Immediately report medication-related concerns or errors to the Executive Director.
Work with the Case Management team to coordinate guest drug and alcohol testing as needed.
Work with guests, the Lead Case Manager, and the Case Management team to determine assigned guests’ length of stay based on their efforts to succeed in the program and their circumstances.
Lead current guests from a Christian perspective, empower them to make needed changes in their lives, and encourage their relationship with Christ.
Ensure Crossroads Mission Avenue facilities are respected and kept in working order, and report maintenance concerns to the Executive Director and Maintenance Team.
Log and file records neatly and properly, and keep confidential information secure.
Perform other duties as assigned.