Pharmacy Operations Manager

Walgreens•Schaumburg, IL

17d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The role supports patient care through activities such as patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. It helps deliver healthcare services allowed by law, including vaccines and health screenings, and maintains pharmacy workflow, schedules, inventory, supplies, equipment, records, security, and compliance. The manager also supports insurance claim resolution, audit participation, financial and operational improvement, community outreach, immunization clinics, and retail partnerships. The position leads technician hiring, onboarding, training, scheduling, and accountability; monitors required training and team member credentials; and supports compliance with regulatory and company requirements. The manager maintains PTCB certification and relevant pharmacy and healthcare knowledge, completes required education and training, follows performance improvement plans, and participates in store and pharmacy communications and meetings. The stated hourly pay range is $22.50 to $35.75. The offered rate depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people management or leadership experience.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, regulations, and business ethics.
Select, hire, onboard, schedule, train, coach, develop, and manage the performance of pharmacy technicians, including disciplinary and termination decisions or recommendations.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where allowed, and patient and physician calls where allowed.
Assist with healthcare services such as vaccines and health screenings where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain accountable workflow.
Prepare and file required company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the daily pharmacy schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage pharmacy workflow, annual inventory preparation, inventory-related tasks that do not require pharmacist licensure, and non-clinical patient calls.
Support new technology and process rollouts, champion change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies, asset protection techniques, diversion monitoring procedures, and pharmacy error and Continuous Quality Improvement policies; communicate prescription errors and security concerns to the appropriate manager or pharmacist.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with company policies and applicable laws.
Identify gaps in pharmacy operations knowledge and provide or arrange training, including hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications, using company resources as needed.
Maintain PTCB certification and relevant pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.