Regional Manager of Operations - New Orleans, Louisiana

NVA•New Orleans, LA

2d•Onsite

About The Position

The Regional Manager of Operations provides operational leadership, strategic partnership, and people development to a portfolio of veterinary hospitals within an assigned territory. The role manages professional associates and/or supervisors and is accountable for the performance and results of the hospitals and hospital leaders under its purview. The Regional Manager adapts plans and priorities to address resource and operational challenges, while ensuring hospitals remain aligned with NVA’s business plan, policies, and standards. Decisions are guided by policies, available resources, and the broader business plan, with moderate guidance from the Division Leader as needed. The position serves as an operational subject matter expert and works closely with Medical Operations and hospital medical leadership on nursing operations, Standards of Care and other medical initiatives, and DVM retention and recruiting. The role oversees operational and financial performance across supported hospitals, including P&L management, budgets, labor costs, revenue growth, reputation management, and referral coordination. It develops improvement plans, tracks metrics, trains hospital leaders in NVA systems and processes, and supports operational improvements in medical, nursing, and customer service workflows. The Regional Manager also supports territory growth and client experience, implementation of technologies and initiatives, transitions of new hospitals, and acute site needs. It coaches hospital leaders and oversees their onboarding and continuing development. This is a field-based role requiring travel to supported hospitals up to approximately 80% of the time. Duties include hospital site visits, meetings, presentations, computer use, and periods of standing or walking as business needs require. Responsibilities and requirements may change based on business needs.

Requirements

At least 4 years of multi-site business operations experience; experience across 10 or more locations is ideal.
Bachelor’s degree or equivalent education.
Strong time-management and organizational skills, with the ability to balance multiple priorities.
Sound judgment, problem-solving skills, and effective decision-making abilities.
Ability to translate strategy into action and connect hospital operations to NVA’s purpose and vision.
Ability to use data and analytics to identify business insights and develop pragmatic solutions.
Proven ability to coach and develop leaders, provide candid feedback, and build high-performing teams.
Ability to manage diverse sites and apply business and operational excellence principles to each hospital’s needs.
Willingness to travel up to approximately 80% of the time.
Outstanding communication skills; models emotional intelligence, humility, and empathy.

Nice To Haves

Veterinary, animal health, or human health management experience.

Responsibilities

Provide operational leadership to veterinary hospitals in the territory and ensure alignment with NVA standards, initiatives, and business goals.
Serve as the primary liaison between hospital leadership and the NVA Support Center.
Be accountable for operational, financial, and cultural performance across the supported hospital team.
Adapt divisional and territory plans to address hospital needs, resource constraints, staffing changes, and operational challenges.
Make decisions guided by policies, available resources, and the business plan, seeking guidance from the Division Leader when needed.
Advise hospital leaders, teams, and cross-functional colleagues on practice management, financial performance, and NVA initiatives.
Analyze financial performance and operational metrics, including P&L, budgets, labor costs, revenue growth, reputation management, and referral coordination, to identify trends and improve profitability.
Collaborate with the Division Leader on hospital improvement plans, financial-health analysis, diagnosis of issues, and implementation of changes.
Develop action plans, track performance metrics, and report results to leadership.
Train hospital leaders in NVA financial and operational systems, processes, and reports, including during new-leader onboarding.
Assess hospital operations, share best practices, and implement improvements in medical, nursing/technical, and customer service areas.
Partner with Medical Operations and hospital medical leadership to implement Standards of Care and other medical initiatives.
Support nursing labor, workflow, staffing, training, and technician utilization in partnership with hospital and medical leadership.
Support DVM retention and recruiting efforts with Medical Operations and hospital leadership.
Develop and implement territory business strategies for growth, operational excellence, and client satisfaction.
Monitor and improve client experience and support client retention and new-client growth initiatives.
Provide expertise and best practices for hospital marketing, referral coordination, and online reputation management.
Support implementation of technologies, systems, and initiatives, including PIMs, inventory systems, and Dayforce.
Champion NVA initiatives and change-management efforts to support adoption at hospitals.
Support new-hospital onboarding and transition, including training and development, change and risk management, and initial operational assessments.
Support acute hospital-site needs, problem-solve, drive change, and enable growth.
Coach, mentor, and support hospital leaders to strengthen leadership capability and accountability.
Oversee onboarding and training of new hospital leaders and support their ongoing financial, operational, and leadership development.