Onsite Health Coach - Evernorth - New Orleans Louisiana

The Cigna Group•New Orleans, LA

2d•Onsite

About The Position

Evernorth Workplace Care provides in-person health care delivery, population health, and health coaching services. Its mission is to deliver proactive, personalized, holistic care and coaching using health data and insights to improve the overall health and wellness of clients’ employees and their families, with access to high-quality, affordable services where people work and live. The workplace care solution is customized to address each organization’s needs. The Onsite Health Educator provides face-to-face coaching and support at several locations in the greater New Orleans, Louisiana area. The role assesses customer education needs, partners with customers to set evidence-based health goals and improvement plans, and helps them overcome barriers and take an active role in their health. The educator also supports wellness programming and site events, may conduct biometric screenings, and uses biometric values and motivational interviewing to help improve clinical outcomes. Occasional or permanent work from home requires cable broadband or fiber-optic internet service with minimum speeds of 10 Mbps download and 5 Mbps upload. Evernorth Health Services is a division of The Cigna Group and develops pharmacy, care, and benefit solutions intended to improve health and vitality.

Requirements

At least 3 years of experience in health coaching, health education, and health promotion.
Bachelor’s degree in a health-related field.
CPR/BLS certification through the American Red Cross or American Heart Association.
High energy level and dynamic presentation skills.
Demonstrated ability to serve as a positive role model for healthy behaviors and passion for health improvement.
Ability to work independently and maintain a customer-centric focus.
Ability to collaborate professionally with clients and matrix partners.
Ability to understand and own clinical targets and outcome measurements and develop action plans.
Administrative abilities and strong computer and software application skills.

Nice To Haves

Master’s degree.
Registered Dietitian licensed in the respective state.
Chronic disease management experience.
CHES (Certified Health Education Specialist).
Motivational interviewing training or experience.
Smoking cessation and diabetes experience.
Bilingual Spanish skills and ability to pass oral and written assessments.

Responsibilities

Provide onsite, face-to-face customer coaching and support.
Identify customer health education needs through targeted health assessment activities.
Collaborate with customers to develop health improvement plans, set personalized evidence-based goals, and support progress toward those goals.
Empower customers to participate actively in their health outcomes and help them overcome barriers to better health.
Lead and support health and wellness promotional activities, including group coaching, wellness challenges, and health-related seminars.
May perform biometric screenings, including finger sticks, blood pressure measurements, and body composition measurements.
Use biometric values and motivational interviewing techniques to collaborate with customers and improve clinical outcomes.
Support health-related site events, including open enrollment, wellness committee facilitation, flu shot events, and health fairs.
Understand and take ownership of clinical targets and outcome measurements, and develop action plans that drive clinical value for customers and clients.
Proactively collaborate professionally with the client and other matrix partners.