Regional Director of Operations -New England

Community Veterinary Partners•Philadelphia, PA

14h•Remote

About The Position

The Regional Director of Operations is a strategic member of Community Veterinary Partners’ leadership team, responsible for providing tactical direction and vision to a family of veterinary hospitals. The role oversees 13 to 17 locations in the Northeast and supports hospitals with strong local community roots and client relationships. The position reports to the COO and is classified as exempt. The Director works with hospital leaders and CVP teams to uphold care and operational standards, improve financial and business results, support growth, integrate new partner hospitals, and develop employees and leaders. The position also oversees recruitment and staffing needs, helps resolve employee relations issues, and supervises facility improvement projects. This is a high-travel position, primarily by car, in the Northeast; the ideal candidate lives in the NH, CT, or MA area.

Requirements

Bachelor’s degree in Business Management or a related field, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
At least eight years of veterinary practice or management experience.
Leadership, decisiveness, high emotional intelligence, analytical skills, coaching and mentoring, change management, communication, financial acumen, and time-management skills.
Ability to travel frequently in the Northeast, primarily by car.
Ability to sit and talk or hear regularly, and to stand and walk occasionally.
Ability to occasionally lift and/or move up to 10 pounds.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Three or more years of multi-location management experience in a service-industry role.
Prior knowledge of veterinary practice management software.
Residence in the NH, CT, or MA area.

Responsibilities

Ensure each hospital provides a high level of customer service to clients and pets.
Ensure CVP medical and non-medical standards are upheld and work with the Medical and Operational Advisory Boards to improve performance where needed.
Ensure compliance with policies and procedures and local, state, and federal laws.
Ensure the safety of pets, clients, and team members and maintain clean, safe, and organized hospitals.
Ensure successful assimilation of new partner hospitals into CVP.
Develop and maintain business relationships with Practice Managers, Lead Doctors, and Associate Doctors.
Work with Practice Managers and Lead Doctors to improve operational outcomes, including revenue growth and control of inventory, purchasing, labor, and other expenses.
Manage P&L performance, provide monthly outcome reporting to the Core Leadership team, and develop remediation strategies.
Initiate and supervise facility improvement projects to meet customer and regulatory expectations.
Review hospital performance and key financial metrics, including revenue, growth, labor, purchasing, and capital expenditures.
Achieve profitable growth objectives within the assigned region.
Partner with Practice Managers and Lead Doctors to address revenue and cost-control challenges and opportunities.
Develop fiscal, strategic, and clinical processes in partnership with hospitals.
Develop, communicate, and implement proactive hospital marketing strategies in partnership with the Marketing team.
Assist the Business Development team in identifying opportunities and strategies to acquire additional hospitals.
Develop Practice Managers’ and Lead Doctors’ leadership skills and foster engagement and accountability.
Develop successful Practice Managers who continually surpass benchmarks.
Ensure each hospital provides a supportive, positive work environment.
Work with hospital leadership to forecast staffing needs and initiate recruitment.
Partner with Talent Acquisition to recruit and select Doctors and Practice Managers.
Work with Human Resources to select, recruit, develop, and mentor teams to support professional development and strong medical care, client service, and business results.
Serve as an escalation point for employee relations issues and partner with Practice Managers to find resolutions.
Partner with Practice Managers to maintain appropriate scheduling and Doctor coverage.
Approve time off for continuing education, PTO, and other needs while supporting team members and hospital operations.
Recruit, manage, and develop the skills of assigned Practice Managers.
Perform other duties as assigned.