Regional Director of Operations -New England

Community Veterinary Partners•Philadelphia, PA

15h•Remote

About The Position

The Regional Director of Operations is a strategic member of Community Veterinary Partners’ leadership team, providing tactical direction and vision to its veterinary hospitals. The position oversees 13 to 17 locations in the Northeast and supports hospital quality of care, operational performance, profitable growth, and people and culture. Community Veterinary Partners manages veterinary hospitals in the eastern United States, with hospitals rooted in their local communities.

Requirements

Bachelor’s degree in Business Management or a related field, or an equivalent combination of education, training, and experience.
At least eight years of veterinary practice or management experience.
Strong leadership, decisiveness, emotional intelligence, analytical, coaching and mentoring, change management, communication, financial, and time-management capabilities.
Ability to travel frequently, primarily by car, in the Northeast.

Nice To Haves

Three or more years of multi-location management experience in a service industry role.
Knowledge of veterinary practice management software.

Responsibilities

Ensure hospitals provide a high level of customer service to clients and pets.
Ensure CVP medical and non-medical standards are upheld and work with the Medical and Operational Advisory Boards to address areas falling short.
Ensure compliance with policies and procedures and local, state, and federal laws.
Ensure the safety of pets, clients, and team members, and maintain clean, safe, and organized hospitals.
Oversee the successful assimilation of new partner hospitals into CVP.
Develop and maintain strong business relationships with Practice Managers, Lead Doctors, and Associate Doctors.
Work with Practice Managers and Lead Doctors to improve operational outcomes, including revenue growth and control of inventory, purchasing, labor, and other expenses.
Manage P&L performance, provide monthly reporting to the Core Leadership team, and develop remediation strategies.
Initiate and supervise facility improvement projects to meet customer and regulatory expectations.
Review hospital performance and key financial metrics, including revenue, growth, labor, purchasing, and capital expenditures.
Achieve profitable growth objectives for the assigned region.
Partner with Practice Managers and Lead Doctors to address revenue and cost-control challenges and opportunities.
Develop fiscal, strategic, and clinical processes in partnership with hospitals.
Develop, communicate, and implement proactive hospital marketing strategies with the Marketing team.
Assist the Business Development team in identifying opportunities and strategies to acquire additional hospitals.
Help Practice Managers and Lead Doctors develop leadership skills and foster engagement and accountability.
Develop Practice Managers to continually surpass benchmarks.
Ensure each hospital provides a supportive, positive work environment.
Work with hospital leadership to forecast staffing needs and initiate recruitment.
Partner with Talent Acquisition to recruit and select Doctors and Practice Managers.
Work with Human Resources to select, recruit, develop, and mentor teams.
Serve as an escalation point for employee relations issues and partner with Practice Managers on resolutions.
Partner with Practice Managers to maintain appropriate scheduling and Doctor coverage, and approve time off for continuing education, PTO, and other needs.
Recruit, manage, and develop the skills of assigned Practice Managers.
Perform other duties as assigned.