Associate Manager/Manager, Lab Operations

IQVIA • Ithaca, NY

1d

About The Position

IQVIA Laboratories is seeking an Associate Manager/Manager, Lab Operations in Ithaca. The role manages a team of laboratory professionals and oversees testing activities in accordance with applicable clinical laboratory regulations. It provides technical leadership, develops staff, manages resources, and improves laboratory quality, safety, and operational performance.

The position oversees daily laboratory work, staff training and supervision, testing priorities, technical challenges, procedures, budgets, supplies, inventory, instrumentation, and staffing needs. It also leads quality and safety investigations, root-cause analyses, and corrective and preventive action (CAPA) resolution, while monitoring operational metrics and implementing continuous improvement initiatives.

The annualized potential base pay range is $77,100.00–$160,700.00. Actual pay may vary based on job-related qualifications, location, and schedule. Depending on the position offered, incentive plans, bonuses, or other compensation may be available, along with health, welfare, and other benefits.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• Typically requires more than 5 years of experience in a regulated environment.
• Strong understanding of laboratory operations and methods, including study setup and cross-functional or system dependencies.
• In-depth knowledge of laboratory testing procedures and applicable laboratory testing regulations.
• Working knowledge of quality assurance and quality control principles, and in-depth knowledge of company-specific program requirements.
• Applicable certifications and licenses as required by local regulations.
• Understanding of management approaches, including work scheduling, prioritization, coaching, and process execution.
• Ability to analyze and interpret complex data.
• Effective supervision and coaching skills.
• Ability to assess and prioritize multiple tasks, projects, and demands.
• Good written and oral communication skills.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
• Knowledge of occupational safety and health rules and regulations.

Nice To Haves

• Some CAP/CLIA laboratory locations may require a Bachelor of Science in chemical, physical, biological, or clinical laboratory science, medical laboratory technology, or cytotechnology.
• Equivalent combinations of education, training, and experience may be accepted in lieu of a degree.

Responsibilities

• Manage daily activities of assigned laboratory work groups through delegation, technical training, and supervision.
• Plan, prioritize, and assign laboratory work according to testing requirements and available resources.
• Hire, train, coach, develop, and evaluate laboratory staff.
• Provide technical leadership and resolve complex laboratory and instrumentation challenges.
• Develop and revise standard operating procedures to meet operational and regulatory requirements.
• Manage budgets, laboratory supplies, inventory, instrumentation, and staffing needs.
• Lead quality and safety investigations, root-cause analyses, and resolution of CAPA and quality incidents.
• Monitor operational metrics and implement continuous improvement initiatives to enhance quality and efficiency.

Benefits

• Benefits and resources intended to support employees' and their families' physical, mental, emotional, financial, and social well-being.
• Health, welfare, and other benefits; specific benefit details are available through the employer's benefits website.
• Depending on the position offered, incentive plans, bonuses, and/or other forms of compensation may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager