Cybersecurity Operations Manager

Milliman•Dallas, TX

20h•Remote

About The Position

The Cybersecurity Operations Manager leads the day-to-day delivery and continuous improvement of Milliman’s global security operations capabilities. The role manages security operations analysts and security engineers responsible for threat monitoring, detection, investigation, containment, and remediation; incident response management and triage; maintaining incident response standards; and planning and delivering tabletop exercises. The team also maintains the platforms and controls that protect the organization. Reporting to the Chief Information Security Officer (CISO), this position combines people leadership, technical depth, operational discipline, and cross-functional partnership. The manager owns team performance, workforce planning, annual reviews, professional development, operational metrics, technology lifecycle management, and execution of security initiatives across a geographically distributed organization. The role partners with IT Operations, Infrastructure, Privacy, Risk, Compliance, Legal, and business stakeholders to strengthen resilience, reduce risk, and enable secure business operations. This is a remote role.

Requirements

At least 8 years of business experience in Information Security.
Working knowledge of auditing, policy, database and firewall security, risk analysis, identity and access management, and web services.
Prior experience supervising and supporting professional development of staff in the Information Security field.
Prior experience working with geographically diverse offices in a global organization.
Ability to interpret information security data and processes to identify potential compliance issues.
Knowledge of security and control frameworks such as ISO 27001/27002, NIST Cybersecurity Framework, NIST SP 800-53, HIPAA, and HITRUST.
Must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Responsibilities

Manage the operation and lifecycle of SIEM, EDR, security scanning, firewall, secure web gateway, and related security technologies.
Manage Security Operations Analysts and Security Engineers, including performance management, annual reviews, workload oversight, and professional development.
Establish operating procedures, escalation paths, on-call expectations, and service levels, and support delivery of artifacts for internal and external security audits.
Develop and maintain dashboards, key performance indicators, risk indicators, and executive reporting to demonstrate operational performance, control effectiveness, exposure, and trends.
Partner with infrastructure, cloud, identity, network, endpoint, application, and privacy teams to embed security requirements and improve preventive, detective, and responsive controls.
Lead security projects and cross-functional initiatives, balancing operational priorities with strategic commitments and ensuring clear ownership, communication, and delivery.
Lead threat monitoring, detection, investigation, containment, and remediation, as well as incident response management and triage.
Maintain incident response standards and plan and deliver tabletop exercises.
Own workforce planning, operational metrics, technology lifecycle management, and execution of security initiatives across a geographically distributed organization.

Benefits

Medical, dental, and vision coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP).
401(k) plan with company matching and profit-sharing contributions.
Discretionary bonus program.
Flexible Spending Accounts (FSA) for dependent care, transportation, and eligible medical expenses.
Paid Time Off (PTO), accruing from the first day of work; full-time employees accrue 15 days per year.
At least 10 paid holidays per year.
Family building benefits, including adoption and fertility assistance.
11 weeks of paid parental leave for employees who meet eligibility criteria.
Life insurance and AD&D, with premiums fully covered by Milliman.
Short-term and long-term disability, fully paid by Milliman.