Manager, Cybersecurity Operations

Austin Community College•Austin, TX

1d•$90,974 - $116,361•Hybrid

About The Position

Reporting to the Director of Information Security, the Cybersecurity Operations Manager provides operational leadership and tactical oversight for Austin Community College’s defensive security infrastructure. This role is responsible for the continuous monitoring, detection, and remediation of threats across a complex technology landscape. Serving as the primary functional lead for Security Operations, the Manager directs a specialized team of engineers and analysts to ensure the health of critical security controls—including Identity Access Management (IAM), endpoint protection, Security Information and Event Management (SIEM), and vulnerability management while operationalizing institutional security policies. In this capacity, the Manager serves as a vital bridge between high-level governance and technical execution, transforming risk strategies into resilient, repeatable security practices. Responsibilities include ensuring high-performance service delivery and the continuous improvement of the college’s defensive posture. The ideal candidate brings deep technical expertise and a proven ability to provide decisive technical leadership during high-pressure security events, coordinating containment efforts and cross-departmental communication to safeguard the college’s information assets.

Requirements

Advanced knowledge of network architecture, such as: Firewalls, and the integration of enterprise security stacks (SIEM, EDR, IAM) to ensure 100% visibility across hybrid environments.
Proven expertise in leading high-stakes containment efforts and overseeing digital forensic investigations to identify root causes and prevent threat recurrence.
Advanced proficiency in mapping adversary behavior to the MITRE Adversarial Tactics, Techniques, and Common Knowledge (ATT&CK) framework to validate detection strategies and close defensive coverage gaps.
Extensive experience architecting the end-to-end vulnerability lifecycle and translating technical debt into prioritized, risk-based remediation plans for institutional stakeholders.
Proficiency in maintaining Security Operations Center (SOC) KPIs (MTTR/MTTD) and managing Third-Party SOC/SIEM providers to ensure high-fidelity alerting standards are met.
Demonstrated experience monitoring, detecting, and investigating risks associated with active AI/ML workloads, shadow IT, and API integrations, backed by a strong working knowledge of AI threat detection frameworks to identify and respond to network-wide AI vulnerabilities.
Ability to balance rigorous security enforcement with academic operational needs while translating technical metrics into executive-level briefings on institutional risk.
Proven ability to maintain composure and provide decisive leadership during high-pressure incidents, effectively coordinating technical teams and executive stakeholders through containment and recovery.
Strong business acumen and conceptual thinking skills used to translate emerging global threats into proactive institutional defenses and long-term strategic plans.
Skilled in architecting vulnerability lifecycles and data protection strategies, maintaining an absolute commitment to the confidentiality and integrity of institutional information.
Proactive self-starter capable of architecting end-to-end solutions for complex, open-ended security challenges with minimal supervision and meticulous follow-through.
Expert interpersonal skills used to build collaborative cross-departmental relationships and communicate complex technical risks to stakeholders at all levels of leadership.
Bachelor’s degree.
Three years related work experience including one-year supervisory experience.
Must possess at least one relevant industry certification, such as: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), GIAC Certified Incident Handler (GCIH), GIAC Certified Intrusion Analyst (GCIA), CompTIA Cybersecurity Analyst+ (CySA+). Candidates who do not currently hold an approved certification must be able to obtain one within six (6) months of hire, or achieve Associate status for experience-gated certifications like CISSP/CISM.

Nice To Haves

Degree in Cybersecurity, Information Security, Computer Science, or a related technical field.
Experience in Information Technology, specifically within Information or Cybersecurity Operations.
Three (3) years of supervisory experience.
Supervisory experience or lead role, demonstrating the ability to manage technical teams, conduct performance reviews, and drive departmental goals.
Work experience in a Texas government or government-adjacent organization.
Work experience in an institution that is regulated by the Family Educational Rights and Privacy Act (FERPA) regulated.
Project management experience preferred.
Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.
ITIL Foundation-level certification or above preferred.

Responsibilities

Provide direct leadership, coaching, and performance management for the Security Operations team; foster a culture of collaboration, continuous improvement, and technical excellence.
Manage hiring, professional development, and resource allocation to ensure 24/7 operational readiness and team growth.
Oversee the day-to-day operational cadence of security monitoring and response, ensuring that all internal and external resources meet institutional performance standards.
Serve as the primary leader for major security incidents; coordinate and communicate efforts across technical teams, legal, and executive leadership to ensure rapid containment and institutional recovery.
Lead Post-Incident Reviews (PIRs) and root-cause analysis (RCA) sessions to transform incident data into long-term architectural improvements and refined response playbooks.
Oversee the operational integrity of the college’s security stack: such as, Endpoint Detection and Response (EDR), Identity Access Management (IAM), and Security Information and Event Management (SIEM), ensuring 100% visibility and effective telemetry across the network.
Manage the collegewide vulnerability program; prioritize remediation efforts by balancing technical risk with the college’s operational requirements, actively partnering with Information Technology infrastructure teams to coordinate patch management lifecycles.
Directly manage third-party security service providers and vendors; conduct regular performance reviews to ensure all Service Level Agreements (SLAs) are met and that external telemetry is integrated seamlessly into internal workflows.
Establish and maintain operational key performance indicators (KPIs) (e.g., Mean Time to Detect/Respond) and prepare briefings for leadership regarding threat trends and security posture maturity.
Stay current on emerging global threats and regulatory requirements, advising leadership on potential impacts and recommending proactive defense strategies.
Establishes threat detection, monitoring, and incident response controls for Artificial Intelligence (AI) and Machine Learning (ML) workloads active in the environment—identifying shadow AI usage, unvetted integrations, and model vulnerabilities.
Operationalize security policies, ensuring technical workflows align with institutional risk frameworks and compliance mandates.