Manager, Account Management - Intermodal Operations

Uber Freight • Chicago, IL

1d • Hybrid

About The Position

The Manager, Account Management – Intermodal Operations sets strategy for a team supporting intermodal account operations across brokerage and transportation management. Working with stakeholders and senior leadership, this manager understands the factors that drive key performance metrics, creates operational efficiency, advances process improvement, and develops the team. The role is a visible leader with broad organizational influence and relationships, managing operations coordinators and account managers in the US and Mexico. The manager drives team efficiency, improves account service and financial health, uses data in internal and external stakeholder engagement, presents to customers, crafts account strategy, and establishes team accountability.

Requirements

• Bachelor’s degree and/or 4+ years of working experience.
• 2+ years of experience in the freight industry, particularly intermodal.
• 1+ years of managerial experience.

Nice To Haves

• Strong organizational skills.
• A bias for using data to make informed decisions.
• Experience working with hybrid teams and stakeholders to accomplish business goals.
• History of setting a vision for a team, especially through use of data.
• Trusted advisor across their peer group.

Responsibilities

• Translate business unit goals into an operational plan for the team.
• Identify and resolve problems and pain points for Uber Freight customers and the internal organization.
• Build and inspire a culture of high-quality customer service.
• Allocate team resources to meet objectives.
• Build a data-driven culture of continuous improvement, form relationships across the organization, and manage conflict appropriately.
• Influence the broader organization on customer obsession and defect reduction.
• Identify and pursue business opportunities with measured impact on company objectives.
• Seek account growth opportunities and reduce accessorial losses.
• Manage operations coordinators and account managers in the US and Mexico.
• Improve team efficiency, account service, and financial health; use data in stakeholder engagement.
• Present to customers, develop account strategy, and drive team accountability.

Benefits

• Company-sponsored health plan for eligible US employees working more than 30 hours per week.
• Dental and vision benefits.
• 401(k) match.
• Financial and mental wellness benefits.
• Parental leave.
• Short- and long-term disability coverage.
• Life insurance.
• Potential eligibility for performance or sales incentive bonuses, Uber Freight equity awards, and other compensation depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager