Intermodal Operations Manager

NFI Industries•Springfield, MO

About The Position

The Intermodal Operations Manager leads the day-to-day management of the Intermodal Operations team by responding effectively to the needs of the team, Intermodal customers, and NFI suppliers. The position reports to the Regional Vice President of Operations. It supports customer service and business growth through team leadership, account management, pricing and capacity coordination, and collaboration across NFI departments. The role requires a flexible schedule based on shipment volume.

Requirements

5–7 years of experience working with intermodal, domestic truckload, and LTL shipments preferred.
Familiarity with DOT trucking regulations, including Hours of Service and claims.
Familiarity with the AAR circular governing North American rail shipments.
Proficiency with MS Office applications, including Word, Excel, and PowerPoint.
Ability to work in a fast-paced environment, learn and use multiple applications, and handle a high volume of phone calls.
Excellent oral and written communication skills.
In-depth knowledge of TMS programs used for intermodal services.
Market knowledge of intermodal and truckload lanes and rates.
Commitment to sharpening existing skills or acquiring new skills as business or customer needs require.
Ability to work a flexible schedule based on shipment volume.

Nice To Haves

BA or BS degree preferred.
5–7 years of experience working with intermodal, domestic truckload, and LTL shipments preferred.

Responsibilities

Lead the Intermodal operations team through NFI values, coaching, and development.
Negotiate rates and services with clients for Intermodal and FTL services.
Support dedicated sales resources in advancing the Intermodal business line.
Develop, implement, and manage an SOP for each account handled by the operations group, maintaining service consistent with the terms of sale.
Work with the capacity group to ensure committed freight is properly covered.
Collaborate with the Intermodal Pricing department and NFI suppliers, and use market-based indices to price short-term spot-market and long-term contractual rates for existing clients.
Respond to sales inquiries and work with Intermodal Pricing to provide pricing for transactional business and proposals where applicable.
Ensure proper follow-up and management of customer shipments.
Address internal obstacles that limit growth or service consistent with NFI deliverables.
Pursue organic growth within the existing Intermodal client base.
Participate in hiring, training, and ongoing development of operations staff.
Communicate service expectations clearly to operations staff supporting the client base.
Use industry tools and relationships to identify potential clients for sales staff.
Position Intermodal services appropriately within the NFI network.
Foster Intermodal business growth by collaborating across NFI departments and doing what is needed to meet client needs.