Intermodal Carrier Account Manager

NFI Industries•Springfield, MO

About The Position

The Intermodal Carrier Account Manager is the primary point of contact between NFI and its third-party intermodal drayage carrier base. The role monitors shipment performance, communicates proactively, and provides responsive service to carriers and NFI’s Intermodal Account Management Team. It reports to the Intermodal Operations Manager. The position manages load planning, optimization, routing, and scheduling across shipment legs; evaluates carriers against NFI’s requirements; and responds to customer and driver needs by handling communications, tracking, and moving shipments. It monitors lane-level market conditions, negotiates rates and capacity, and works with customers, vendors, drayage agents, and internal teams to support growth, resolve shipment issues, communicate delays, troubleshoot enroute problems, and obtain required shipment documentation. The role also requires positive interactions with customers, vendors, drayage agents, and peers. Other related duties may be assigned by the supervisor.

Requirements

3–5 years of brokerage experience working with domestic truckload, LTL, and intermodal shipments is preferred.
Familiarity with DOT trucking regulations, including Hours of Service and claims.
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Ability to work in a fast-paced environment, learn and use multiple applications, and handle a high volume of phone calls.
Excellent oral and written communication skills.
Rudimentary knowledge of TMS programs used for brokerage services.
Familiarity with external and internal NFI pricing tools.
Commitment to sharpening existing skills or acquiring new skills as required by the business or customers.

Nice To Haves

BA or BS degree preferred.
3–5 years of brokerage experience working with domestic truckload, LTL, and intermodal shipments preferred.

Responsibilities

Plan, optimize, route, and schedule all shipment legs for intermodal moves.
Understand NFI’s carrier requirements and assess whether carriers meet service standards.
Respond to customer and driver needs by answering emails and phone calls, tracking shipments, and moving shipments.
Monitor market requirements by lane, including supply and demand shifts, to maximize efficiency and support smooth network operations.
Negotiate network rates, spot rates, and carrier capacity to drive revenue growth.
Collaborate proactively with customers, vendors, drayage agents, and internal personnel to foster growth and meet partner needs.
Build effective relationships with Customer Account Managers.
Address and resolve shipment issues within managed accounts.
Notify carriers and customers about shipment delays and provide enroute problem resolution and troubleshooting.
Ensure vendors provide supporting documentation such as PODs, BOLs, images, and OS&D forms to NFI.
Maintain a positive attitude in interactions with customers, vendors, drayage agents, and peers.
Perform other related duties as assigned by the supervisor.