Manager, Account Management - Intermodal Operations
About The Position
The Manager, Account Management – Intermodal Operations sets strategy for a team supporting intermodal account operations across brokerage and transportation management. The manager works closely with stakeholders and senior leadership, understands the factors that drive key performance metrics, creates operational efficiency, advances process improvement, and develops the team. This is a visible leadership role with broad organizational influence and relationships. The position manages operations coordinators and account managers in the US and Mexico. The manager is expected to improve team efficiency, account service, and financial health, using data regularly in internal and external stakeholder engagement. The role includes presenting to customers, developing account strategy, and driving team accountability.
Requirements
- Bachelor’s degree and/or at least 4 years of work experience.
- At least 2 years of experience in the freight industry, particularly intermodal.
- At least 1 year of managerial experience.
Nice To Haves
- Strong organizational skills.
- A bias toward using data to make informed decisions.
- Experience working with hybrid teams and stakeholders to accomplish business goals.
- History of setting a team vision, especially through the use of data.
- Trusted advisor across the peer group.
Responsibilities
- Translate business-unit goals into an operational plan for the team.
- Identify problems proactively and resolve key pain points for Uber Freight customers and the internal organization.
- Build and inspire a culture of high-quality customer service.
- Allocate team resources to meet objectives.
- Promote data-driven continuous improvement, build relationships across the organization, and manage conflict appropriately.
- Influence the broader organization on customer focus and defect reduction.
- Identify and unlock business opportunities with measurable impact on company objectives.
- Pursue account growth and reduce accessorial losses.
- Manage operations coordinators and account managers in the US and Mexico.
- Use data in engagement with internal and external stakeholders, present to customers, develop account strategy, and drive team accountability.
Benefits
- Company-sponsored health plan for eligible US employees working more than 30 hours per week.
- Dental and vision benefits.
- 401(k) match.
- Financial and mental wellness benefits.
- Parental leave.
- Short- and long-term disability coverage.
- Life insurance.
- Potential eligibility for a performance or sales incentive bonus program.
- Potential participation in Uber Freight equity awards.
- Other compensation depending on the role.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
