Operations Manager
CVS Health • Philadelphia, PA11d
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Operations Manager
CVS Health•Philadelphia, PA
About The Position
The Operations Manager is part of the CVS/pharmacy Store Management team and supports the company’s goal of helping people on their path to better health. The role drives store execution and performance and builds consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager helps maintain an engaged and productive store team through leadership, initiative, and setting a strong example. The position supports the Store Manager in the overall leadership and strategic operation of the store, including store management, policy implementation, sales and inventory management, staffing, training and development, financial management, and customer service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills.
- Advanced communication, leadership, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
Nice To Haves
- Experience as a retail manager or supervisor.
- High school diploma or equivalent preferred, but not required.
Responsibilities
- Lead others and work effectively with store crews.
- Supervise, assign, and direct the activities of the store crew.
- Communicate information to store crew and supervisors openly and in a timely manner.
- Support the Store Manager with action plans for operational and service improvement.
- Help customers with questions, problems, and complaints.
- Promote CVS customer service practices by greeting customers, offering help, and thanking them.
- Support the overall management and strategic operation of the store, including sales and inventory management, staffing, training and development, and financial management.
Benefits
- Dental benefits.
- Vision benefits.
- Wellness resources.
- Employee discounts.
- Access to certain voluntary benefits.
- Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
Job Search Resources
Career Resources
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