Assistant Operations Manager

SP Plus•Manhattan, NY

8d•Onsite

About The Position

SP+, a Metropolis company, describes itself as an artificial intelligence company using computer vision for checkout-free parking. The Assistant Operations Manager assists with day-to-day management of an assigned parking location, ensuring operations follow contractual guidelines, fostering good client relations, maintaining a professional image, and supporting programs to improve client and customer satisfaction. The role also assists with developing property-level financial and operational goals. The position supports the Facility Manager and oversees operational and administrative tasks, including staff scheduling and supervision, hiring and training frontline employees, preparing reports and budgets, processing deposits and petty cash, reviewing damage claims, and maintaining parking equipment and the facility. The role is based in Manhattan, New York. The stated pay range is $22.00 to $24.00 per hour.

Requirements

High school graduate.
Must possess a valid state-issued driver's license with a current address and an acceptable driving record.
Strong customer orientation and a positive attitude; able to respond to service requests courteously and professionally.
Clear oral communication, including listening, seeking clarification, and responding to questions.
Clear written communication and ability to read and interpret written information.
Ability to adapt to changes, delays, or unexpected events and to exercise sound, accurate judgment.
Ability to stand, walk, and use hands to handle cash and equipment; occasionally sit, climb, or balance; and occasionally lift or move up to 25 pounds.

Nice To Haves

A minimum of six months of parking experience is preferred.

Responsibilities

Assist with day-to-day management of the assigned location and ensure parking operations comply with the location's contractual guidelines.
Foster good client relations, promote a professional image, and participate in programs to improve client and customer satisfaction.
Engage in developing property-level financial and operational goals.
Support the day-to-day activities of assigned locations, including customer interaction, staff scheduling, and supervision of frontline employees.
Supervise completion of evening closing reports, process bank deposits, prepare month-end reports, and audit daily cashier shift reports.
Monitor and check time cards; hire and train frontline staff.
Review damage claims, disburse petty cash, and assist with preparing the annual budget.
Courteously answer customer questions and respond to requests for service and assistance.
Assist with maintenance and repair of parking equipment and perform general maintenance tasks as directed by the Facility Manager.
Report known accidents, observed or suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Assist with cleanup of debris, water, oil spills, and similar materials.
Maintain thorough knowledge of the garage and of nearby major streets, landmarks, and freeways.
Assist the Facility Manager with other duties as needed.