Regional Operations Manager - Distribution - West Region

Airgas•Commerce City, OR

1d•$125,000 - $135,000•Onsite

About The Position

Airgas Dry Ice is hiring a Regional Operations Manager to lead distribution operations across the West Region. The role is responsible for the strategic development, administration, and retention of branch operations leaders and their engagement with regional programs. The manager oversees safety, profit and loss results, operating efficiency, distribution and logistics, facilities, fleet readiness, customer service, quality control, sales, and human resources. The position leads regional people practices, including recruiting, hiring, training, coaching, performance management, and employee documentation. It develops and implements distribution best practices, manages safety and environmental compliance, ensures product quality, coordinates product ordering with plant management, and oversees maintenance vendors and distribution equipment. It also partners with regional sales personnel and customers, manages customer experience and retention, and works to meet or exceed regional budget goals for sales, pricing, operating costs, safety, and EBITDA. The manager leads special projects assigned by senior management, which may include technology rollouts, regional real estate projects, risk assessment, and training and development. The role requires regional travel of approximately 50%. Airgas describes safety as the top priority and emphasizes a safe, clean, and orderly work environment.

Requirements

High school diploma required.
Five to six years of recent experience in the last-mile service industry.
Most of the required experience must include leading teams across multiple sites in North America, substantial customer interaction in a retail environment, and managing freight and logistics across the country.
Working knowledge of safety requirements and their operational effects, including DOT, CSA, OSHA, and environmental requirements.
Ability to create and execute strategies and tactics that support company direction and continuous incremental improvement.
Ability to motivate teams to exceed goals and targets and manage operational direction.
Strong communication skills, including presenting to employees, managers, customers, and the public, and writing reports, business correspondence, and procedure manuals.
Ability to work independently, communicate and relate to people at all organizational levels, present a positive image, and demonstrate integrity.
Proficiency with Google Mail, Calendar, Docs, Slides, Sheets, workbooks, Microsoft Word, Excel, PowerPoint, MapPoint, and Outlook.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical information in text, mathematical, or diagram form.
Strong understanding of business and financial principles, sound decision-making, and independence.
Ability to identify and recruit effective associates and train and coach them in their responsibilities.
Ability to analyze and resolve problems at strategic and functional levels and build improvements into an organization.
Excellent organization and prioritization skills, including the ability to manage multiple tasks simultaneously.
Recent experience managing an organization of significant size in employee headcount and fleet assets.
High energy, enthusiasm, a hands-on style, strong work ethic, and ability to adapt to a rapidly changing, fast-paced service environment.
Willingness to travel regionally approximately 50%.
Experience with current and emerging technologies, tools, methodologies, and industry trends, and experience driving employee training and development initiatives.

Nice To Haves

Bachelor’s degree in Logistics, Supply Chain, or a related field.
Experience with PeopleSoft, GeoTab, Lytx, SAP, Canvas, or related software used in Class A, Class B, and logistics operations.
Regulatory and environmental experience.
Management experience in a union environment.
Prior industrial gas experience.

Responsibilities

Lead and develop branch operations leaders and foster employee engagement, growth, and accountability across the region.
Recruit, hire, train, develop, coach, counsel, and discipline employees in accordance with corporate and government policies and procedures.
Maintain timely records related to payroll, performance evaluations, safety training, disciplinary actions, job-related training, and other required documentation.
Develop, implement, and provide strategic leadership for distribution best practices, including routing, fuel efficiency, labor hours, inventory control, and container tracking.
Lead regional safety programs in partnership with the organizational safety team and ensure compliance with applicable federal, state, local, corporate safety, and environmental requirements.
Maintain a safe, clean, and orderly working environment at assigned locations.
Ensure delivered products meet quality-control standards and follow specified SOP testing methods before leaving the facility.
Coordinate with Plant Management to ensure timely and efficient product ordering to support operations.
Supervise maintenance vendors and ensure distribution equipment is maintained and in good working order.
Coordinate with regional sales personnel and customers to exceed customer standards and manage customer experience, satisfaction, retention, and pricing controls.
Manage regional operations against budget goals for sales, average selling price, operating costs, safety, and EBITDA.
Plan strategically and identify operational efficiencies.
Manage special projects assigned by senior management, including IT rollouts, regional real estate ventures, risk assessment, and training and development.