HRIS Business Operations Manager

Dudek•Remote,

1d•$135,000 - $150,000•Remote

About The Position

Dudek is seeking a Business Operations Manager (HRIS) to provide leadership and strategic oversight for its HR technology ecosystem, with primary responsibility for Dayforce HCM and the systems, data, integrations, and processes supporting the employee lifecycle. The role ensures HR technology is reliable, secure, well governed, scalable, and aligned with the company’s evolving business and workforce needs. Working closely with Human Resources, Finance, Payroll, Benefits, IT, and other stakeholders, the manager connects business processes with technology. The role leads HRIS strategy and optimization, data and integration governance, system implementations and enhancements, and cross-functional initiatives involving HR, ERP, financial, and enterprise systems. It also leads the HRIS team and support model, establishes system governance and controls, and helps maximize the value of HR technology investments while supporting effective employee and manager experiences. This is a remote or office-based role. Candidates must be available during Pacific Time business hours, 8:00 a.m. to 5:00 p.m. PT. The job routinely uses standard office equipment and requires extended periods working at a computer, sitting or standing, attending meetings, and speaking by phone. Successful candidates must pass a pre-employment drug test and background check. Positions are based in the United States and require U.S. work authorization.

Requirements

At least 10 years of progressively responsible experience in HRIS, HR technology, enterprise systems, or related systems roles.
Recent experience with Dayforce or a comparable enterprise HCM platform such as UKG, Oracle, Workday, or SAP.
Demonstrated experience leading complex system implementations, integrations, enhancements, or transformation initiatives involving multiple business functions.
Experience working with integrations between HR, payroll, ERP, financial, recruiting, or other enterprise systems.
Strong understanding of HR data governance, system security, role-based access, integrations, testing, change management, and system controls.
Demonstrated ability to translate complex business requirements into effective, scalable system solutions.
Demonstrated ability to work with technical and nontechnical stakeholders and explain complex system concepts in clear business terms.
Experience leading or developing HRIS professionals and managing competing operational and project priorities.
Availability to work Pacific Time Zone business hours, 8:00 a.m. to 5:00 p.m. PT.
Bachelor’s degree in Human Resources, Information Systems, Business, Technology, or a related field, or an equivalent combination of education and experience.
Ability to work independently and partner effectively across departments in remote, hybrid, and office environments while maintaining productivity, accountability, and responsiveness.
Successful completion of a pre-employment drug test and background check.
U.S. work authorization.

Nice To Haves

Experience with Dayforce HCM, Deltek Vantagepoint, iCIMS, Freshservice, or comparable platforms.
Experience supporting HRIS/ERP integrations or enterprise technology transformation initiatives.
Experience partnering with Finance, IT, Information Security, Payroll, and Human Resources in a complex system environment.
Experience with system governance, data governance, audit controls, integration management, and vendor management.
SHRM-CP, SHRM-SCP, HRIP, Dayforce, project management, or other relevant HR, technology, or systems certification.

Responsibilities

Lead administration, configuration, optimization, and ongoing evolution of Dayforce HCM and the broader HR technology ecosystem.
Develop and maintain an HRIS roadmap aligned with HR priorities, enterprise technology initiatives, business growth, and operational needs.
Evaluate opportunities to simplify, automate, and improve HR processes through technology, balancing business requirements, user experience, system capabilities, risk, and scalability.
Monitor HR technology trends, platform capabilities, and vendor roadmaps, and recommend improvements.
Establish standards and governance for HR system configuration, enhancements, testing, releases, documentation, and change management.
Represent HR systems, employee data, integrations, controls, and workforce process requirements in enterprise technology transformations.
Partner on the design, implementation, and optimization of integrations between Dayforce, Deltek Vantagepoint, iCIMS, and other platforms.
Work with Finance and business leaders on ERP initiatives involving shared employee, organizational, labor, payroll, time, project, or other data and processes.
Collaborate with IT, Information Security, system owners, vendors, and implementation partners on integration architecture, data flows, dependencies, controls, and support models.
Lead HRIS participation in implementations, upgrades, integrations, testing, data conversions, and other major technology initiatives.
Identify and resolve complex cross-system issues, determine root causes, coordinate stakeholders, and drive solutions to completion.
Assess downstream impacts of system and process changes across interconnected systems and business processes.
Oversee integrity, consistency, and appropriate use of HR and employee data across systems and integrations.
Establish data governance practices for ownership, definitions, validation, reconciliation, and documentation in alignment with IT standards.
Administer HR system access, role-based security, and data protection in accordance with IT and Information Security standards and controls.
Partner with IT and Information Security on audits, access reviews, compliance activities, and other control requirements.
Maintain documentation for configurations, integrations, data flows, procedures, control activities, and key system decisions.
Monitor system and integration performance and address risks affecting data integrity, payroll, financial reporting, employee processes, or business operations.
Lead HR technology support through the Business Operations service model, ensuring requests and issues are prioritized, routed, resolved, and communicated effectively.
Build and manage the HRIS support structure in Freshservice, including intake, categorization, forms, workflows, service levels, escalations, and knowledge resources.
Support iCIMS and other people-related technology, including administration, integrations, configuration, and optimization as appropriate.
Lead HR Service Family workspace design and adoption.
Translate stakeholder business and process needs into sustainable system solutions.
Establish processes to identify recurring issues, analyze root causes, and implement longer-term solutions.
Develop and maintain HRIS documentation, procedures, knowledge resources, and training materials.
Lead and participate in complex HRIS and cross-functional technology projects from requirements gathering and solution design through testing, implementation, stabilization, and ongoing support.
Establish project plans, priorities, requirements, testing strategies, risks, dependencies, and stakeholder responsibilities.
Coordinate user acceptance testing and validate that solutions meet business requirements before implementation.
Support communication, training, rollout, and adoption of new systems, enhancements, and processes.
Balance immediate operational needs with long-term system architecture and business objectives.
Improve access to accurate, meaningful, and appropriately governed workforce information in partnership with HR and business leaders.
Oversee HRIS reporting capabilities, data extracts, interfaces, and recurring reporting processes.
Support reporting and analytics solutions for workforce planning, decision-making, operational visibility, and data consistency.
Help establish common workforce data definitions and sources of truth across HR, Finance, and other functions.
Serve as a key point of contact for HR technology vendors and implementation partners.
Manage vendor escalations, system issues, enhancement discussions, release planning, and technical coordination as appropriate.
Evaluate vendor capabilities and proposed solutions for alignment with company requirements, security expectations, technology environment, and long-term strategy.
Lead, develop, and support HRIS team members, including Business Operations Analysts (HRIS) and other assigned resources; manage onboarding and the support queue.
Establish priorities and distribute work across system administration, projects, enhancements, reporting, integrations, and user support.
Build team capability through coaching, documentation, cross-training, and knowledge transfer.
Promote a collaborative, service-oriented team with clear accountability for system quality, responsiveness, and results.