Manager, HRIS

Direct Travel•Remote,

About The Position

Direct Travel and ATPI are bringing their global workforce onto a single Workday platform through a 16-month program spanning more than 30 countries and covering Core HCM, Advanced Compensation, Talent, Recruiting, Learning, and additional modules. The Manager, HRIS joins the transformation team and owns Workday’s day-to-day health as the platform expands across the business. The Manager, HRIS leads the team responsible for keeping Workday operating smoothly for HR and Payroll worldwide, including an HRIS Support Coordinator and an HR Technology & Compliance Coordinator. This player-coach role sets priorities, develops the team, and owns the Workday product roadmap and the quality of Workday administration, configuration, testing, documentation, and compliance. The manager also personally handles complex or escalated issues and configuration work while establishing the processes, service levels, and team capability needed to support new countries and acquisitions.

Requirements

Bachelor's degree in Human Resources, Information Systems, Business, or a related field, or equivalent experience.
At least 5 years of hands-on Workday functional configuration experience, including Core HCM.
At least 2 years leading, supervising, or directing the work of others, such as HRIS staff or a support team.
Configuration experience in at least two additional modules among Recruiting, Talent, Performance, Compensation, or Absence.
Strong working knowledge of business processes, condition rules, notifications, security groups, and calculated fields.
Experience with EIBs, mass data loads, and data validation.
Experience with Workday semi-annual releases, regression testing, and UAT.
Experience building or running a tiered support model with defined service levels and escalation paths.
Experience with HR system compliance, such as security audits, access reviews, or data privacy requirements.
Experience supporting HR and Payroll users across multiple countries.
Strong documentation skills and ability to explain technical topics to non-technical users.

Nice To Haves

Workday Pro certification in HCM, Compensation, Recruiting, Absence, or Talent & Performance.
Experience with a Workday implementation or multi-country phased deployment.
Experience supporting mergers, acquisitions, or organizational restructures in Workday.
Familiarity with Workday Payroll or third-party payroll integrations.
Working knowledge of Workday reporting, integrations (EIB, RaaS, Core Connectors), and security configuration.
Experience with ticketing tools such as ServiceNow, Service Desk Plus, or Jira.
Experience in travel, hospitality, or professional services organizations.

Responsibilities

Lead, coach, and develop the HRIS Support Coordinator and HR Technology & Compliance Coordinator, including goal setting, workload planning, and performance reviews.
Assign and prioritize team work across support, configuration, testing, data, and compliance activities.
Set and enforce standards for ticket handling, documentation, change control, and quality review; build team capability through cross-training, knowledge sharing, and clear escalation paths.
Serve as the team's primary escalation point and the HRIS representative to HR, Payroll, IT, and implementation partners; report support performance, open issues, and system health to HR leadership.
Manage day-to-day Workday functional operations and support, maintaining a stable, accurate, and compliant tenant.
Configure and maintain Core HCM and related modules, including Recruiting, Talent, Performance, Compensation, Absence, and future modules as deployed.
Maintain business processes, workflows, notifications, condition rules, eligibility rules, and calculated fields; manage configuration changes through impact analysis, approvals, and documentation.
Oversee the Workday support model, including service levels, ticket categories, routing, and escalation rules; personally resolve global HR and Payroll support issues and complex configuration issues.
Analyze ticket trends, identify root causes of recurring issues, and implement lasting fixes; coordinate with Workday Support and integration partners on vendor-related issues.
Direct compliance work across Workday and connected HR systems, including security role reviews, access audits, segregation of duties, data privacy, and country-specific requirements.
Support internal and external audits with accurate evidence and documentation.
Lead planning and preparation for semi-annual Workday release reviews, including impact assessments, regression testing, and validation of new functionality.
Support user acceptance testing, defect tracking and resolution, and post-go-live stabilization; validate configuration and data after changes, mass updates, and deployments.
Support data loads, EIBs, mass updates, and routine system maintenance; audit data quality and partner with HR and Payroll to correct issues.
Support reporting needs and maintain data integrity across integrations.
Develop and maintain configuration notes, process documentation, job aids, and knowledge articles; train HR, Payroll, and other users on new and changed functionality.
Partner with functional workstream leads to identify process improvements and future enhancements.
Support acquisition integration, organizational restructures, and expansion into new countries, including country-specific configuration.