Operations Manager
About The Position
The Operations Manager is responsible for onboarding, developing, coaching, mentoring, and managing the performance of drivers and helpers. The role builds and maintains positive relationships with frontline employees and spends most of the day in the field with them. Work hours have varied start times between 5 a.m. and 7 a.m. The manager supports successful daily work through instruction, tools, feedback, and regular communication. They coach employees on performance and career goals, reinforce safety practices and the WM Way, investigate incidents, maintain regulatory records, audit route-operation documentation, and visit customer sites to address safety issues and identify service alternatives. The position operates in a mix of office and plant/field environments.
Requirements
- An accredited associate degree, or an accredited high school diploma and two years of relevant work experience.
- Must be at least 18 years of age.
- Must be legally eligible to work in the country where the position is located.
- Valid driver's license.
Nice To Haves
- Successful completion of the WM Operations Manager Trainee program.
Responsibilities
- Ensure new frontline employees have the tools, instruction, and feedback needed to perform their daily duties successfully.
- Meet daily with new frontline employees to provide consistent onboarding communication and support.
- Provide timely and consistent touchpoints with frontline employees and regularly review best practices to improve daily performance.
- Understand and support frontline employees' career goals.
- Identify improvement opportunities and collaborate with employees to support continued success.
- Practice coaching conversations and seek feedback on them.
- Lead by example to make safety practices paramount and teach employees about the WM Way.
- Conduct root cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
- Document and maintain records required by regulatory agencies, such as the Department of Transportation.
- Review and audit route-operation documentation daily, including DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
- Visit customers and customer sites to evaluate and resolve safety issues and seek service alternatives where appropriate.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Personal days
- Incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
