Operations Assistant Manager / Cosmetologist

WellBiz Brands•Chestnut Hill, MA

About The Position

Drybar is seeking an energetic, driven, hands-on Assistant Shop Manager to help lead shop operations, develop the team, grow the business, and deliver an exceptional guest experience. The role partners closely with the Area Manager and combines leadership, coaching, sales, guest service, hairstyling, and administrative responsibilities. Approximately 80% of scheduled time is spent on the salon floor supporting the team and guests, including providing Drybar-quality blowouts in 45 minutes or less.

Requirements

Current state cosmetology license.
Ability to perform Drybar-quality blowouts in 45 minutes or less.
Strong administrative and computer skills.
Comfort using reporting systems and Microsoft Office.
Excellent communication and organizational skills.
Flexible availability, including mornings, evenings, weekends, and holidays.
Ability to multitask, prioritize, and thrive in a high-volume environment.

Nice To Haves

Previous leadership or management experience.

Responsibilities

Lead, coach, motivate, and develop stylists, bartenders, and shift leads.
Build a positive, high-performing culture based on accountability and teamwork.
Assist with recruiting, interviewing, onboarding, and training new team members.
Coach employees on sales, productivity, technical skills, and customer service.
Hold the team and self accountable to company standards and performance expectations.
Manage daily shop operations and help ensure the business runs smoothly.
Pull and analyze daily, weekly, and monthly performance reports and metrics.
Complete weekly business recaps and communicate results to leadership.
Monitor labor, productivity, memberships, retail sales, and key performance indicators.
Submit inventory reports, maintain product levels, restock retail and back-bar supplies, and support operational excellence.
Drive membership, retail, and add-on sales.
Build community relationships through networking and grassroots marketing; support local events and business partnerships.
Help create social media content that showcases the shop and attracts new guests.
Develop ways to increase client retention and bring in new guests.
Deliver exceptional customer service and resolve guest concerns professionally and promptly.
Provide Drybar-quality blowouts in 45 minutes or less while leading by example.
Spend approximately 80% of scheduled time on the salon floor supporting the team and guests.
Create memorable experiences that encourage first-time guests to become loyal members.