Operations Assistant Manager / Cosmetologist
About The Position
Drybar is seeking an energetic, hands-on Operations Assistant Manager to help lead a shop, support its team, grow the business, and deliver an exceptional guest experience. The role partners closely with the Regional Manager and combines leadership, sales, coaching, guest service, hairstyling, and daily operations. It is not a desk-only job: approximately 80% of scheduled time is spent on the salon floor supporting the team and guests and providing Drybar-quality blowouts in 45 minutes or less. The position also contributes to a positive, accountable, high-performing team culture and helps develop the shop’s business and client base.
Requirements
- Current state cosmetology license.
- Ability to perform Drybar-quality blowouts in 45 minutes or less.
- Strong administrative and computer skills.
- Comfort using reporting systems and Microsoft Office.
- Excellent communication and organizational skills.
- Flexible availability, including mornings, evenings, weekends, and holidays.
- Ability to multitask, prioritize, and thrive in a high-volume environment.
Nice To Haves
- Previous leadership or management experience.
Responsibilities
- Lead, coach, motivate, and develop stylists, bartenders, and shift leads.
- Create a positive, high-performing culture built on accountability and teamwork.
- Assist with recruiting, interviewing, onboarding, and training new team members.
- Coach employees on sales, productivity, technical skills, and customer service.
- Hold yourself and the team accountable to company standards and performance expectations.
- Manage daily shop operations and help ensure the business runs smoothly.
- Pull reports and analyze daily, weekly, and monthly performance metrics.
- Complete weekly business recaps and communicate results to leadership.
- Monitor labor, productivity, memberships, retail sales, and key performance indicators.
- Submit inventory reports, maintain product levels, and restock retail and back bar supplies.
- Drive membership, retail, and add-on sales.
- Build community relationships through networking and grassroots marketing, and support local events and business partnerships.
- Help create engaging social media content to showcase the shop and attract new guests.
- Find ways to increase client retention and attract new guests.
- Deliver exceptional customer service and resolve guest concerns professionally and urgently.
- Provide Drybar-quality blowouts in 45 minutes or less and lead by example on the salon floor.
- Spend approximately 80% of scheduled time on the salon floor supporting the team and guests.
- Create memorable experiences that encourage first-time guests to become loyal members.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
