Operations Assistant Manager / Cosmetologist

Drybar Shops•Brookline, MA

About The Position

Drybar is seeking an energetic, driven, hands-on Assistant Manager to help lead a shop, develop its team, grow the business, and deliver an exceptional guest experience. The Assistant Shop Manager partners closely with the Area Manager and leads from the salon floor, spending approximately 80% of scheduled time supporting employees and guests. The role combines team leadership, shop operations, sales, community engagement, and cosmetology services, including providing Drybar-quality blowouts in 45 minutes or less.

Requirements

Current state cosmetology license.
Ability to perform Drybar-quality blowouts in 45 minutes or less.
Strong administrative and computer skills.
Comfort using reporting systems and Microsoft Office.
Excellent communication and organizational skills.
Flexible availability, including mornings, evenings, weekends, and holidays.
Ability to multitask, prioritize, and thrive in a high-volume environment.

Nice To Haves

Previous leadership or management experience.

Responsibilities

Lead, coach, motivate, and develop stylists, bartenders, and shift leads.
Build a positive, high-performing culture based on accountability and teamwork.
Assist with recruiting, interviewing, onboarding, and training team members.
Coach employees on sales, productivity, technical skills, and customer service.
Hold the team accountable to company standards and performance expectations.
Manage daily shop operations and help ensure the business runs smoothly.
Pull reports and analyze daily, weekly, and monthly performance metrics; complete weekly business recaps and communicate results to leadership.
Monitor labor, productivity, memberships, retail sales, and key performance indicators.
Submit inventory reports, maintain product levels, restock retail and back-bar supplies, and support operational excellence.
Drive membership, retail, and add-on sales.
Build community relationships through networking and grassroots marketing; support local events and business partnerships.
Help create engaging social media content to showcase the shop and attract guests.
Develop ways to increase client retention and attract new guests.
Deliver exceptional customer service and resolve guest concerns professionally and urgently.
Provide Drybar-quality blowouts in 45 minutes or less and lead by example on the salon floor.
Spend approximately 80% of scheduled time on the salon floor supporting the team and guests.
Create memorable guest experiences that encourage first-time guests to become loyal members.