Operations Assistant Manager / Cosmetologist

Drybar Shops•Upper St. Clair, PA

About The Position

Drybar is hiring an energetic, hands-on Operations Assistant Manager who will lead shop operations, develop the team, drive business growth, and deliver an exceptional guest experience. The Assistant Shop Manager partners closely with the Regional Manager and leads from the front, balancing leadership and administrative work with active support on the salon floor. Approximately 80% of scheduled time is spent on the floor supporting the team and guests, including providing Drybar-quality blowouts in 45 minutes or less. The role includes coaching and developing stylists, bartenders, and shift leads; supporting recruiting and training; monitoring business performance and operational standards; and driving memberships, retail, add-on sales, client retention, and community engagement. The position also involves resolving guest concerns, supporting local marketing and events, and creating memorable experiences that build guest loyalty.

Requirements

Current state cosmetology license.
Ability to perform Drybar-quality blowouts in 45 minutes or less.
Strong administrative and computer skills.
Comfort using reporting systems and Microsoft Office.
Excellent communication and organizational skills.
Flexible availability, including mornings, evenings, weekends, and holidays.
Ability to multitask, prioritize, and thrive in a high-volume environment.

Nice To Haves

Previous leadership or management experience.

Responsibilities

Lead, coach, motivate, and develop stylists, bartenders, and shift leads.
Build a positive, high-performing culture based on accountability and teamwork.
Assist with recruiting, interviewing, onboarding, and training new team members.
Coach employees on sales, productivity, technical skills, and customer service.
Hold self and team accountable to company standards and performance expectations.
Manage daily shop operations and ensure the business runs smoothly.
Pull reports and analyze daily, weekly, and monthly performance metrics.
Complete weekly business recaps and communicate results to leadership.
Monitor labor, productivity, memberships, retail sales, and key performance indicators.
Submit inventory reports, maintain product levels, and restock retail and back-bar supplies.
Drive membership, retail, and add-on sales.
Build community relationships through networking and grassroots marketing.
Support local events and business partnerships.
Help create social media content that showcases the shop and attracts guests.
Find ways to increase client retention and attract new guests.
Deliver exceptional customer service and resolve guest concerns professionally and urgently.
Provide Drybar-quality blowouts in 45 minutes or less and lead by example.
Spend approximately 80% of scheduled time on the salon floor supporting the team and guests.
Create memorable experiences that turn first-time guests into loyal members.