Operations Manager Jobs

About The Position

Requirements

• High school diploma or GED.
• Seven years of experience in a logistics, distribution, or relevant environment.
• Five years of experience in a supervisory role.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Demonstrated proficiency with applicable WMS systems.
• English reading, writing, and verbal skills, with business communication proficiency at all levels.
• Strong attention to detail and accuracy, and ability to complete tasks in a timely manner.
• Good organizational, personnel, communication, leadership, supervision, and planning skills.
• Ability to work flexible schedules, including nights and weekends, as required by operations.
• Ability to participate in cross-training activities and adapt to change in a stimulating, fast-paced work environment.
• Ability to work in unregulated warehouse temperatures that may range from mild to moderate during warmer and colder months.
• Ability to lift, carry, push, or pull 21–50 pounds.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Develop systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies and procedures.
• Manage operations to meet productivity and service goals and comply with client SLAs, KPIs, and quality-system requirements.
• Drive continuous improvement and identify opportunities for more efficient operations and ongoing cost savings.
• Supervise, motivate, counsel, and, when needed, discipline team members; apply fair and equitable management practices.
• Collaborate with Human Resources on hiring, training, professional development, performance evaluations, promotions, wage increases, and related activities.
• Plan daily work schedules by reviewing work orders, arrival notices, customer instructions, priorities, and available resources; assign duties to warehouse staff.
• Review volume demands and plan warehouse-space reorganization and changes to supplies, equipment, or staffing.
• Ensure effective training is delivered by qualified individuals, monitor trainee progress and cultural fit, and ensure adherence to company and client SOPs.
• Provide growth and development opportunities, maintain team motivation and customer focus, and conduct routine staff meetings.
• Ensure team members are trained and efficient in required information systems, including WMS; support compliant purchasing of computer hardware and software and develop proficiency in client systems.
• Manage customer-service standards and operational and administrative support for client accounts; maintain appropriate contact, respond to requests, lead or attend customer meetings, and coordinate site visits.
• Support development of the annual operating budget and manage controls to achieve service and performance goals within cost, revenue, and profit parameters and contract guidelines.
• Manage programs for sanitation, maintenance, security, housekeeping, safety, and equipment, including material-handling equipment; ensure team members are trained on equipment.
• Establish a proactive and participative safety culture, achieve company safety metrics, audit warehouse compliance, and ensure applicable statutory health and safety requirements are met.
• Work overtime as dictated by business needs and perform other duties as assigned.