Operations Manager

DSV•Hutto, TX

10d•Onsite

About The Position

The Operations Manager is responsible, under the direction of the General Manager, for day-to-day site operations, including warehousing, receiving, and shipping in line with company service and cost objectives. The role plans inbound and outbound volume, customer communications, space utilization, and equipment management. People-management duties include hiring and training, labor planning, performance appraisals, addressing performance issues, and resolving problems. Associates are expected to meet company performance, safety, and quality objectives and comply with corporate and site-specific policies. The manager oversees warehouse operations supervisors and support staff, develops safe and profitable operating systems and procedures, meets productivity, service, client SLA, KPI, and quality goals, and drives continuous improvement and cost savings. The role plans daily work and staffing, supports training and development, ensures adherence to company and client SOPs, and communicates critical operational issues to senior management and client representatives. The position also oversees required management information systems and WMS proficiency, customer-service standards and client relationships, operating-budget support and financial controls, and maintenance, sanitation, security, housekeeping, safety, and material-handling equipment programs. The manager establishes a proactive safety culture and audits the warehouse for compliance with applicable safety, security, quality, and statutory requirements. Overtime may be required as dictated by business needs. This is a full-time position in Vernon, Texas. Available shifts are Sunday through Tuesday or Wednesday through Friday, with rotating Saturdays, from 5:30 p.m. to 6:00 a.m. The work environment may include unregulated warehouse temperatures that range from mild to moderate during warmer and colder months. Exposure to fumes, airborne particles, or toxic or caustic chemicals is rare; noise is usually low to moderate. The expected base pay is $95,000 annually.

Requirements

High school diploma or GED.
Seven years of experience in a logistics, distribution, or relevant environment.
Five years of experience in a supervisory role.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Demonstrated proficiency with applicable WMS systems.
English reading, writing, and verbal skills, with business communication proficiency at all levels.
Strong attention to detail and accuracy, and ability to complete tasks in a timely manner.
Good organizational, personnel, communication, leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Ability to participate in cross-training activities and adapt to change in a stimulating, fast-paced work environment.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate during warmer and colder months.
Ability to lift, carry, push, or pull 21–50 pounds.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies and procedures.
Manage operations to meet productivity and service goals and comply with client SLAs, KPIs, and quality-system requirements.
Drive continuous improvement and identify opportunities for more efficient operations and ongoing cost savings.
Supervise, motivate, counsel, and, when needed, discipline team members; apply fair and equitable management practices.
Collaborate with Human Resources on hiring, training, professional development, performance evaluations, promotions, wage increases, and related activities.
Plan daily work schedules by reviewing work orders, arrival notices, customer instructions, priorities, and available resources; assign duties to warehouse staff.
Review volume demands and plan warehouse-space reorganization and changes to supplies, equipment, or staffing.
Ensure effective training is delivered by qualified individuals, monitor trainee progress and cultural fit, and ensure adherence to company and client SOPs.
Provide growth and development opportunities, maintain team motivation and customer focus, and conduct routine staff meetings.
Ensure team members are trained and efficient in required information systems, including WMS; support compliant purchasing of computer hardware and software and develop proficiency in client systems.
Manage customer-service standards and operational and administrative support for client accounts; maintain appropriate contact, respond to requests, lead or attend customer meetings, and coordinate site visits.
Support development of the annual operating budget and manage controls to achieve service and performance goals within cost, revenue, and profit parameters and contract guidelines.
Manage programs for sanitation, maintenance, security, housekeeping, safety, and equipment, including material-handling equipment; ensure team members are trained on equipment.
Establish a proactive and participative safety culture, achieve company safety metrics, audit warehouse compliance, and ensure applicable statutory health and safety requirements are met.
Work overtime as dictated by business needs and perform other duties as assigned.