Customer Operations Account Manager
About The Position
The Customer Operations Account Manager is responsible for operations between AMD and its customers. The role builds strong, sustainable relationships at operational and managerial levels within customer and AMD organizations, using those relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast, and other operational issues in support of organizational goals. The position is located in San Jose, California. The role manages customer business across the product lifecycle, including new product introduction (NPI) and end of life (EOL), and supports demand and supply planning, inventory management, revenue forecasting, customer collaboration, and operational issue resolution. It also drives important projects and processes, provides consultative advice to management and business partners, and helps implement new processes aligned with organizational strategy.
Requirements
- Bachelor's degree and/or equivalent industry-related experience.
- Strong problem-solving skills and ability to implement solutions.
- Ability to write executive communications.
- Strong oral and presentation skills, including the ability to discuss operational concepts with customers, management, and the team.
- Ability to manage conflict internally and externally.
- Strong analytical skills and ability to manage cross-functional dependencies.
- Ability to deal with uncertainty.
- Strong Excel, PowerPoint, and Power BI skills.
- Strong supply chain knowledge.
Nice To Haves
- Understanding of business strategy and ability to identify areas for process improvement.
- Demonstrated use of AI tools.
- Experience developing and strengthening customer relationships.
- Project management experience.
Responsibilities
- Review customer backlogs on an ongoing and timely basis and collaborate with stakeholders, including factory, finance, sales, and customers, to resolve issues.
- Manage business through all stages of the product lifecycle, including NPI and EOL.
- Manage inventory and days of inventory (DOI) to prevent inventory costs to AMD.
- Manage demand-versus-supply profiles for AMD direct customers or distribution channels.
- Monitor consumption rates and ordering patterns to conduct standard demand and supply analysis.
- Maintain and interpret forecasts to manage on-time revenue forecasting as assigned.
- Identify and manage key internal and external strategic relationships at multiple management levels to support business continuity.
- Drive important organizational projects and processes and provide consultative advice to management and business partners.
- Collaborate with the team to share best practices and remove obstacles.
- Develop personal capabilities and adopt new tools and processes to achieve goals and enhance organizational capability.
- Enable effective and efficient service through operational excellence and customer collaboration.
- Provide leadership and collect feedback during implementation of new processes in support of strategy.
- Engage customers through quarterly business reviews and operational meetings.
- Provide guidance and support for operational issue resolution.
- Support customer operations through a high-level understanding of business processes and procedures.
Benefits
- AMD benefits are referenced as available; specific benefits are not listed in the posting.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
