Sr. Customer Operations Account Manager

Advanced Micro Devices, Inc•San Jose, CA

About The Position

The Senior Customer Operations Account Manager manages operations between AMD and a select group of large, strategic customers. The role builds trusted relationships across operational and leadership levels in both customer and AMD organizations. It requires a deep understanding of each customer’s business and the ability to break down barriers, build trust, manage expectations, improve operations, resolve complex issues, and help grow the partnership. The position serves as the primary operations partner for a portfolio of strategic technology customers, managing customer business across the product lifecycle and coordinating with internal and external stakeholders to resolve operational issues and support business continuity and long-term growth. The role also leads projects, process improvements, quarterly business reviews, and operational meetings. The position is located in San Jose, California, and is not eligible for visa sponsorship.

Requirements

Bachelor’s degree and/or equivalent industry-related experience.
Extensive industry-related experience with a demonstrated track record of success.
Experience managing operations for large, complex, or strategic customer accounts.
Proven ability to build trust and deepen relationships with customers at multiple levels.
Strong communication, emotional intelligence, executive presence, and relationship-management skills.
Strong supply chain knowledge.
Understanding of business strategy and experience identifying and implementing process improvements.
Strong problem-solving, analytical, and cross-functional management skills.
Ability to manage uncertainty and resolve internal and external conflict.
Strong executive writing, presentation, and verbal communication skills.
Project management experience.
Proficiency in Excel, PowerPoint, and Power BI.

Nice To Haves

Distribution experience preferred.

Responsibilities

Serve as the primary operations partner for a select portfolio of large, strategic technology customers.
Build trusted relationships with customer and AMD stakeholders across operational, managerial, and executive levels.
Review customer backlogs and partner with factory, finance, sales, and customers to resolve issues.
Manage business across the product lifecycle, including NPI and EOL.
Manage inventory and DOI to minimize inventory costs.
Analyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels.
Anticipate customer needs, remove barriers, and resolve complex order, supply, delivery, and operational issues.
Strengthen customer partnerships to support business continuity and long-term growth.
Lead key projects, improve processes, advise business partners, and support organizational strategy.
Drive operational excellence and the implementation of new processes.
Lead quarterly business reviews and operational meetings with customers.
Collaborate across teams to share best practices, manage cross-functional dependencies, and remove obstacles.