People Operations Manager
About The Position
Tutor Intelligence is hiring a People Operations Manager to own the day-to-day employee experience for a team of more than 160 people across six states, from offer acceptance through offboarding. The role runs and improves the company’s People Operations foundations, including onboarding, employee check-ins, employee changes, offboarding, and internal playbooks. The manager serves as a primary resource for employees and managers on policies, processes, and how things work at Tutor, and identifies gaps and builds practical improvements. The role reports to the People Operations Lead and partners with Recruiting on the transition into onboarding, with the People Strategy team on compensation, promotions, and title changes arising from the performance cycle, and with the Compliance & Benefits Administrator on lifecycle-related leave, accommodations, and benefits questions. The position is based in or requires relocation to the Boston area and is in-office in Watertown, Massachusetts.
Requirements
- At least 3 years of experience in People Operations, as an HR generalist, or in a similar operations role at a fast-growing company.
- Experience personally running onboarding and offboarding.
- Comfort working in an HRIS and maintaining accurate employee data across systems; Tutor uses Rippling.
- Strong written communication skills and ability to explain information clearly to busy people.
- High discretion and sound judgment when handling confidential information and sensitive employee situations.
- Willingness to work in a factory or warehouse environment and support the experience of technicians, assemblers, and field staff.
- Based in or willing to relocate to the Boston area; the role is in-office in Watertown, Massachusetts.
Nice To Haves
- Experience at a company that scaled from approximately 100 to more than 300 people.
- Experience supporting hourly and salaried employees, or employees across multiple states.
- Experience building or rebuilding an onboarding program, including being able to explain what was changed and why.
- Familiarity with leave and accommodations processes, even if not the process owner.
Responsibilities
- Manage onboarding end to end, including pre-start logistics, the first-week experience, coordination with hiring managers, and the buddy program.
- Conduct 30-, 60-, and 90-day check-ins with new hires and managers and act on the feedback received.
- Manage employee changes such as transfers, manager changes, title updates, and compensation updates; maintain accurate HRIS and directory data.
- Manage offboarding, exit interviews, and stay interviews, and use findings to make improvements.
- Serve as the first point of contact for employee and manager questions about policies, processes, and how to complete tasks.
- Maintain and improve People Operations playbooks and processes.
- Partner with the Compliance & Benefits Administrator on leave, accommodations, and benefits questions arising throughout the employee lifecycle.
- Partner with Recruiting on the handoff into onboarding and with the People Strategy team on compensation, promotion, and title changes related to the performance cycle.
Benefits
- Fully employer-covered health insurance.
- Managed 401(k).
- Unlimited PTO and all federal holidays off for full-time salaried employees.
- For hourly employees, 16 or more days of accrued paid time off and 1.5x pay on federal holidays.
- Regular in-office meals and team social events throughout the year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
