Senior Manager, Fulfillment and Logistics Operations, Ford Energy

Ford Motor Company•Dearborn, MI

5d•$141,700 - $268,300•Hybrid

About The Position

The Senior Manager, Fulfillment and Logistics Operations is a senior leadership role accountable for end-to-end fulfillment, logistics, and parts supply performance for Ford Energy’s Project Operations & Performance value stream. The role sets strategy for inventory and supply planning, parts replenishment, warehousing, distribution, and outbound product shipping, and is accountable for service, cost, and working-capital outcomes. It also delivers digital capabilities that provide customers real-time visibility into parts inventory, order status, and shipments. The leader partners with Product Creation & Industrialization, Finance, Sales, Procurement, IT, Product, Manufacturing, Customer Project Teams, and other stakeholders to improve fulfillment and customer experience. Responsibilities include supplier and production alignment, carrier and warehouse partner management, compliance for battery shipments, performance measurement, transformation, and development of a high-performing team. The position is based in Dearborn or Kentucky, with hybrid work modality considered, and requires travel of up to 50%. The position is initially employed by Ford and is expected to transition to its wholly owned battery energy storage subsidiary within one year.

Requirements

Bachelor's degree in Engineering, Supply Chain Management, Operations, or Business Administration, or at least 10 years of experience in a related field.
At least 8 years of progressive experience in aftermarket operations, service supply chain, fulfillment, or logistics, including leading managers and multifunctional teams.
Proven record of leading large-scale operational or digital transformation initiatives across multifunctional teams.
Deep expertise in spare parts planning, inventory management, warehousing, distribution, and outbound logistics.
Financial acumen, including budget ownership and working-capital management.
Executive-level communication and influencing skills, with the ability to partner with and present to stakeholders at all levels.
Ability to travel up to 50% as needed.

Nice To Haves

Master's degree in Supply Chain Management, Engineering, or Business Administration, or APICS CPIM certification.
Experience in the automotive or heavy equipment aftermarket/service industry.
Experience delivering customer-facing digital capabilities, such as portals, order and shipment visibility tools, or API/EDI integrations.
Experience in transportation, outbound logistics, or freight management, including hazardous materials or oversize/overweight shipping.
Knowledge of project management methodologies such as Agile.
Experience working with Salesforce and/or SAP S4 HANA.
Experience in high-mix, global manufacturing or consumer/industrial industries.

Responsibilities

Own the fulfillment and logistics strategy across the Project Operations & Performance value stream, aligned with growth and customer experience goals.
Lead transformation from concept to measurable results, including integration with Product Creation & Industrialization.
Champion the Voice of Customer, resolve issues quickly, and incorporate insights into product, service, and fulfillment improvements.
Lead end-to-end spare parts planning, inventory, and distribution, balancing availability, cost-to-serve, and working capital.
Optimize inventory through segment-specific safety stock and reorder strategies, procurement controls, and clearance of slow-moving stock.
Hold warehouse partners accountable for inventory accuracy, productivity, and safety.
Partner with Finance to improve inventory velocity and the cash conversion cycle.
Own delivery performance from factory release to customer or site, establish service targets, and drive perfect-order execution.
Manage carrier, freight forwarder, and 3PL relationships, including contracts, rates, capacity, mode selection, and performance reviews.
Ensure battery energy storage shipments meet hazardous materials and oversize/overweight transport requirements, including DOT, packaging, labeling, documentation, and permits.
Coordinate production, shipping, installation, and site readiness across Sales, Manufacturing, Customer Project Teams, and Finance; resolve delays, damage claims, and exceptions.
Reduce freight costs and lead times through route optimization, load consolidation, and standardized, system-integrated workflows.
Deliver customer self-service access to parts availability, consumption, order status, shipment tracking, and estimated delivery.
Partner with IT, Product, and Sales to connect ERP, planning, warehouse, and carrier data through customer portals and API/EDI integrations.
Provide proactive alerts for delays, backorders, and delivery changes; measure adoption, satisfaction, and reductions in order-status inquiries.
Replace manual processes with automated workflows using SAP, advanced planning systems, and integrated data.
Partner with Procurement to monitor Tier 1 and Tier 2 supplier performance and mitigate material risks before they disrupt production.
Align factory priorities with high-value customer orders and strategic inventory needs.
Build and develop a high-performing fulfillment, logistics, and supply chain team.
Present performance, risks, and investment cases to senior leadership and align cross-functional stakeholders.
Own KPIs such as OTIF, forecast accuracy, inventory turns, backorders, fill rate, lead time, and cost-to-serve; quantify the financial and operational impact of improvements.
Improve service and field performance through shorter repair cycles, higher first-time-fix rates, and greater product reliability.
Lead change adoption and apply Lean and Six Sigma methods to eliminate waste and reduce fulfillment lead times.

Benefits

Competitive compensation package including performance-based bonuses.
Ford vehicle discounts.
Immediate medical, dental, vision, and prescription drug coverage.
Flexible family care days, paid parental leave, new parent ramp-up programs, and subsidized back-up child care.
Family-building benefits including adoption and surrogacy expense reimbursement and fertility treatments.
Vehicle discount program for employees and family members and management leases.
Tuition assistance.
Employee resource groups.
Paid time off for individual and team community service.
Paid holidays, including the week between Christmas and New Year’s Day.
Paid time off and the option to purchase additional vacation time.