Senior Logistics & Fulfillment Manager

onX•Missoula, MT

3h•$115,000 - $144,000•Remote

About The Position

onX is seeking a Senior Logistics & Fulfillment Manager to help bring a new connected product experience to market that complements the onX Hunt app. The role independently develops and executes logistics and fulfillment operations, ensuring products move efficiently and reliably from manufacturing through delivery and returns. It works with external partners and cross-functional teams to establish practical processes, manage operational complexities, and create a seamless customer experience. The manager will shape onX’s logistics and fulfillment approach as the company expands into new product experiences, proactively identifying risks and building an operational foundation that can evolve with the business. The role reports to the Director of Connected Devices. This is a remote-eligible position at a distributed U.S. company, with a strong preference for candidates near an onX office or designated Basecamp and state-based employment restrictions. Travel may be needed, including domestic and occasional international travel, for vendor and 3PL site visits, manufacturing coordination, and other business needs. The position is open until filled.

Requirements

Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field, or equivalent practical experience.
At least 7 years of experience in supply chain, logistics, fulfillment operations, or related work involving complex operational processes and external partners.
Demonstrated ability to independently develop, manage, and improve logistics and fulfillment operations, including establishing processes in evolving or ambiguous environments.
Experience evaluating, selecting, and managing 3PL providers and other external partners.
Strong operational and analytical skills, including evaluating costs, identifying risks, navigating trade-offs, and recommending effective solutions.
Working knowledge of inventory management and accounting concepts, including landed costs, cost of goods sold, and inventory valuation, and ability to partner effectively with Finance and Accounting.
Experience collaborating across Finance, Legal, Product, and other teams to align priorities, resolve operational challenges, and drive initiatives to completion.
Strong problem-solving skills, including anticipating challenges, managing competing priorities, and making sound decisions with incomplete information.
Clear written and verbal communication skills, including communicating operational plans, risks, and recommendations to diverse stakeholders.
Ability to thoughtfully explore and apply AI tools to improve workflows and problem-solving, while exercising sound judgment and validating outputs.
Shared passion for and ability to demonstrate onX’s Company Values.
Permanent U.S. work authorization.
Ability to travel as needed, including domestic and occasional international travel.

Nice To Haves

Experience supporting the launch or expansion of logistics and fulfillment operations for physical products.
Experience coordinating international freight, customs, and cross-border logistics.
Experience supporting fulfillment operations for products that combine physical goods with subscription or membership services.

Responsibilities

Independently develop and execute end-to-end logistics and fulfillment operations, from manufacturing through customer delivery and returns.
Evaluate fulfillment models and third-party logistics (3PL) solutions, recommending approaches that balance efficiency, cost, scalability, and customer experience.
Select, establish, and manage relationships with logistics and fulfillment partners, including warehousing, freight, and distribution providers.
Develop and manage inventory processes and systems with Finance and external providers to ensure accurate tracking, visibility, and accountability.
Partner with Finance and Accounting on inventory valuation, landed cost tracking, and other financial requirements for physical product operations.
Establish and manage returns, warranty, and reverse logistics processes.
Collaborate with Product, Engineering, and other cross-functional partners to align fulfillment with product activation, purchasing, and customer experience needs.
Identify operational risks, dependencies, and roadblocks; navigate day-to-day challenges independently and escalate significant trade-offs when appropriate.
Provide stakeholders with visibility into fulfillment performance, inventory movement, and operational risks.
Continuously improve logistics and fulfillment processes to strengthen efficiency, reliability, and scalability.
Build trust with internal and external partners, foster accountability, and proactively address challenges in keeping with onX’s Company Values.
Identify opportunities to use AI as a repeatable co-pilot in daily workflows, experimenting thoughtfully and validating its use.

Benefits

Competitive salary
Annual bonus
Common share options/equity
Comprehensive health benefits, including a no-monthly-cost medical plan
Paid parental leave: 13 weeks for birthing parents and 5 weeks for non-birthing parents
401(k) matching
Company-wide outdoor adventures and outdoor industry perks
Annual “Get Out, Get Active” funds
Flexible time away package including PTO, STO, VTO, and paid holidays
Opportunities for growth