Senior Logistics & Fulfillment Manager

onX • Bozeman, MT

15h • $115,000 - $144,000 • Remote

About The Position

onX is seeking a Senior Logistics & Fulfillment Manager to help bring a new connected product experience to market that complements the onX Hunt app. The role independently develops and executes logistics and fulfillment operations, ensuring products move efficiently and reliably from manufacturing through delivery and returns. It works with external partners and cross-functional teams to establish practical processes, manage operational complexity, and create a seamless customer experience.

As onX expands into new product experiences, the manager will shape its logistics and fulfillment approach, identify risks, navigate complex decisions, and build an operational foundation that can evolve with the business. The position reports to the Director of Connected Devices. It is a distributed, remote-eligible role; onX prioritizes candidates near its offices and Basecamps and can employ only in eligible U.S. states. Travel may be needed, including domestic and occasional international travel.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field, or equivalent practical experience.
• At least 7 years of experience in supply chain, logistics, fulfillment operations, or related work involving complex operational processes and external partners.
• Ability to independently develop, manage, and improve logistics and fulfillment operations, including establishing processes in evolving or ambiguous environments.
• Experience evaluating, selecting, and managing third-party logistics (3PL) providers and other external partners.
• Strong operational and analytical skills, including evaluating costs, identifying risks, navigating trade-offs, and recommending solutions.
• Working knowledge of inventory management and accounting concepts, including landed costs, cost of goods sold, and inventory valuation, and ability to partner effectively with Finance and Accounting.
• Experience collaborating across Finance, Legal, Product, and other teams to align priorities, resolve operational challenges, and drive initiatives to completion.
• Strong problem-solving skills, including anticipating challenges, managing competing priorities, and making sound decisions with incomplete information.
• Clear written and verbal communication skills for communicating operational plans, risks, and recommendations to diverse stakeholders.
• Ability to thoughtfully explore and apply AI tools to improve operational workflows and problem-solving while exercising sound judgment and validating outputs.
• Passion for and ability to demonstrate onX Company Values.
• Permanent U.S. work authorization.
• Ability to travel as needed, including domestic and occasional international travel, for vendor and 3PL site visits, manufacturing partner coordination, and other strategic business needs.

Nice To Haves

• Experience supporting the launch or expansion of logistics and fulfillment operations for physical products.
• Experience coordinating international freight, customs, and cross-border logistics.
• Experience supporting fulfillment operations for products that combine physical goods with subscription or membership services.

Responsibilities

• Independently lead the development and execution of end-to-end logistics and fulfillment operations, from manufacturing through customer delivery and returns.
• Evaluate fulfillment models and third-party logistics (3PL) solutions, recommending approaches that balance efficiency, cost, scalability, and customer experience.
• Select, establish, and manage relationships with logistics and fulfillment partners, including warehousing, freight, and distribution providers.
• Develop and manage inventory processes and systems with Finance and external providers to ensure accurate tracking, visibility, and accountability.
• Partner with Finance and Accounting on inventory valuation, landed cost tracking, and other financial requirements for physical product operations.
• Establish and manage returns, warranty, and reverse logistics processes.
• Collaborate with Product, Engineering, and other cross-functional partners to align fulfillment with product activation, purchasing, and customer experience needs.
• Identify operational risks, dependencies, and roadblocks; handle day-to-day challenges independently and escalate significant trade-offs when appropriate.
• Provide visibility into fulfillment performance, inventory movement, and operational risks to support informed stakeholder decisions.
• Continuously improve logistics and fulfillment processes to strengthen efficiency, reliability, and scalability.
• Demonstrate onX Company Values by building trust, fostering accountability, and proactively addressing challenges.
• Explore opportunities to use AI as a repeatable co-pilot in daily workflows, experimenting and refining its use with sound judgment and validation.

Benefits

• Competitive salaries, annual bonuses, equity, and opportunities for growth.
• Comprehensive health benefits, including a no-monthly-cost medical plan.
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents.
• 401(k) matching at 100% for the first 3% saved and 50% from 3–5%.
• Company-wide outdoor adventures and outdoor industry perks.
• Annual “Get Out, Get Active” funds.
• Flexible time away package including PTO, STO, VTO, and paid holidays.
• Full-time employees are eligible for common share options with a vesting schedule and an annual bonus of 10% based on company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior