Logistics Fulfillment Manager

WSP•Merrimack, NH

17h•Onsite

About The Position

WSP is seeking a Logistics Fulfillment Manager based in Concord, New Hampshire, to lead inventory lifecycle, distribution, and reconciliation activities supporting a client’s transponder program. The role maintains controlled, auditable fulfillment operations covering inventory receipt and storage through customer assignment, packaging, shipment, return, replacement, reconciliation, and final disposition. The position is contingent on a future project victory. The manager provides functional direction and oversight to personnel and service providers supporting inventory control, fulfillment, shipping, receiving, returns, testing, and reconciliation. They monitor quality, timeliness, inventory accuracy, adherence to approved procedures, and readiness to meet workload and service-level requirements, and support training, competency validation, cross-training, performance improvement, and corrective action.

Requirements

Minimum five years of inventory and logistics experience.
Experience with asset-tracking systems.

Responsibilities

Lead transponder fulfillment and inventory-control activities in accordance with client-approved business rules, operational standards, and contractual requirements.
Oversee inventory receipt, storage, custody, transfer, assignment, activation, return, reuse, replacement, decommissioning, destruction, and final disposition.
Maintain accurate and auditable inventory records across warehouses, fulfillment operations, Walk-In Centers, distributors, and other authorized locations.
Reconcile inventory balances to purchase orders, receiving records, customer assignments, activations, sales, fees, deposits, refunds, returns, adjustments, write-offs, and financial records.
Monitor inventory levels, usage trends, reorder thresholds, stock availability, shrinkage, discrepancies, defective units, and forecasted demand; escalate risks and implement corrective actions.
Oversee fulfillment requests received through approved channels and ensure mail and eligible in-person requests are fulfilled within the specified timeframes, subject to inventory availability.
Validate account eligibility, payment or available funds, transponder status, serial numbers, and inventory availability before issuance.
Ensure transponders are assigned to customer accounts and packaged with required materials, hardware, instructions, notices, and return envelopes where applicable.
Maintain shipment records, carrier information, tracking numbers, delivery status, processing timestamps, and fulfillment audit trails.
Manage fulfillment exceptions such as duplicate requests, insufficient funds, unavailable inventory, bulk orders, returned or undeliverable shipments, and non-returned replacement devices.
Track replacement-device returns, document follow-up attempts, and inspect and categorize returned devices as reusable, defective, or non-recoverable.
Oversee physical inventory counts, reconciliations, discrepancy investigations, documented adjustments, remediation, and audit support.
Maintain controls for chain of custody, segregation of duties, authorized access, inventory security, loss prevention, and accountability.
Coordinate the purchase, availability, maintenance, and use of transponder programmers and testing equipment.
Monitor transponder read performance, failure rates, aging, anomalies, replacement activity, customer contacts, and effects on image-based toll processing.
Ensure decommissioned and destroyed transponders are disposed of through documented, verifiable, auditable procedures, including proof of destruction when a third party performs disposal.
Prepare and deliver inventory, fulfillment, reconciliation, distributor, replacement, return, performance, disposal, shrinkage, and forecasting reports on time.
Monitor fulfillment timeliness and KPI or SLA exceptions; conduct root-cause analysis and implement corrective and preventive actions.
During implementation, support requirements validation, workflow design, inventory setup, data migration, testing, training, operational readiness, cutover, and stabilization for fulfillment and inventory functions.
Coordinate with operations, customer service, finance, information technology, reporting, quality, mail and shipping providers, Walk-In Centers, distributors, and other authorized parties.
Maintain continuity of critical fulfillment activities through documented procedures, cross-training, backup coverage, and surge planning.
Perform other fulfillment and inventory-management duties required by approved operating procedures and contractual obligations.
Provide functional direction and oversight to personnel and service providers assigned to inventory control, fulfillment, shipping, receiving, returns, testing, and reconciliation.
Monitor work quality, timeliness, inventory accuracy, procedural adherence, and readiness to meet workload and service-level requirements.
Support training, competency validation, cross-training, performance improvement, and corrective action for fulfillment and inventory functions.