Operations Services Supervisor (Teller Manager)

First Citizens Bank•Smithfield, NC

About The Position

The Operations Services Supervisor (Teller Manager) is responsible for the operational management of one branch and for managing its service line associates. The role processes teller transactions and other customer service requests, helps customers understand the bank’s capabilities, tools and resources, identifies and refers sales opportunities to appropriate bank partners, and supports the branch team’s sales efforts. The position combines customer service, branch operations and team leadership. It requires operational and regulatory compliance, accurate and efficient deposit processing where applicable, and performance management, feedback and coaching to support associate development and business results.

Requirements

Financial literacy.
Knowledge of retail banking products and services.
Operations management skills.
Knowledge of banking regulations and compliance.
Knowledge of branch banking operations.
Ability to build productive relationships.
Minimum education and experience: Bachelor's degree and 1 year of experience, or high school diploma/GED/equivalent and 5 years of experience in financial services, customer service, bank operations or branch operations management.

Nice To Haves

Management or supervisory experience.

Responsibilities

Manage the operational activities of one branch and lead its service line associates.
Process teller transactions and other customer service requests.
Facilitate customer awareness and education about bank capabilities, tools and resources.
Identify sales and referral opportunities and connect customers with appropriate bank partners.
Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
Initiate conversations, listen to customers, ask questions to understand their needs and take prompt action to address immediate needs.
Seek coaching, support bank initiatives and use available tools to improve performance.
Comply with applicable regulations, bank policies, procedures and delegated authorities to manage risk.
Complete required training by established deadlines.
Perform assigned general office management duties to support operational efficiency.
Ensure accuracy and operational efficiency in deposit-taking activities, with accountability for individual and team results as applicable.
Manage team performance and personnel functions, maintaining operational soundness and working toward customer value and the bank’s financial expectations.
Set accountability for role expectations, responsibilities and authorities, and provide individual feedback and coaching.
Leverage bank partners, other managers and the team to accomplish business goals.