Operations Services Supervisor

First Citizens Bank•Hull, GA

11d

About The Position

The Operations Services Supervisor is responsible for the operational management of one bank branch and management of its service line associates. The role processes teller transactions and other customer service requests, helps customers understand the bank’s capabilities, tools, and resources, identifies and refers sales opportunities to appropriate bank partners, and supports the branch team’s sales efforts. The position requires managing and developing team members to maintain operational soundness, deliver customer value, and meet the bank’s financial expectations. The supervisor provides performance feedback and coaching, supports associate development, and works with bank partners, other managers, and the team to achieve business goals. The role also handles general office management duties and follows applicable regulations, policies, procedures, and delegated authorities to manage risk.

Requirements

Bachelor's degree and at least 1 year of experience, or a high school diploma/GED or equivalent and at least 5 years of experience.
Experience must be in financial services, customer service, bank operations, or branch operations management.
Financial literacy.
Knowledge of retail banking products and services.
Operations management skills.
Customer service skills.
Knowledge of banking regulations and compliance.
Ability to train others.
Demonstrated management, customer service, adaptability, teamwork, flexibility, influence, agility, and interpersonal communication skills.

Nice To Haves

Management or supervisory experience.

Responsibilities

Build collaborative relationships that deliver value for customers, prospects, and colleagues.
Initiate conversations to identify sales or referral opportunities; listen to customers, assess their needs, and take prompt action to address them.
Seek coaching, support bank initiatives, and use available tools to improve performance.
Follow regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
Complete required training by established deadlines.
Perform assigned office management duties to support operational efficiency.
Ensure accuracy and operational efficiency for deposit-taking activities, contributing to individual and team performance.
Manage team performance and personnel functions to maintain operational soundness and deliver business results.
Set expectations and provide one-on-one feedback and coaching to support associate development and results.
Work with bank partners, other managers, and team members to accomplish business goals.
Process teller transactions and other customer service requests.
Educate customers about bank capabilities, tools, and resources.
Identify and refer sales opportunities to appropriate bank partners.
Support the sales efforts of the branch team.