Operations Supervisor - Fleet Services

Ryder•Columbus, OH

7d•Onsite

About The Position

The Operations Supervisor assists Operations Manager I and II and/or Senior Operations Manager I and II in managing the operations and personnel for a shift at a particular location. The supervisor may oversee employees including Technicians-in-Charge, Customer Service Coordinators, Technicians, and Service Employees. The role is accountable for delivering business objectives and labor requirements while balancing customer needs with financial, operating, quality, safety, and asset targets. It manages location performance against assigned metrics and objectives, requires cross-functional training to provide shop coverage, and includes compliance with Ryder Maintenance Operations policies and procedures. The role may also serve as a development position for an Operations Manager role. Based at the Hilliard, Ohio shop, the position is scheduled Monday through Friday, 7:30 a.m. to 4:30 p.m. It oversees workflow, labor, customer relationships, assets, quality, safety, and financial performance for maintenance operations. Compensation is salaried, with a stated range of $62,000 to $64,000, and the position may be eligible for an annual bonus or other incentive compensation. Ryder describes its culture as respectful, collaborative, inclusive, and focused on innovation and safety. Full-time benefits include medical, prescription, dental, vision, life and disability insurance options; paid time off for vacation, illness, bereavement, family and parental leave; and a tax-advantaged 401(k) retirement savings plan. The posting also mentions an employer 401(k) match and a discount on shares.

Requirements

High school diploma or GED required.
Associate's degree or at least 1–3 years of experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted for this requirement.
Maintenance and technical experience in a shop environment required.
Ability to professionally represent Ryder and competently interact with customer management.
DOT-regulated position: No.

Nice To Haves

Associate's degree preferred.
Bachelor's degree preferred; the posting also states that 1–3 years or more of maintenance operations experience may satisfy the stated qualification, with demonstrated success in a Ryder role eligible as a substitute.
Supervisory experience preferred.
Strong vehicle diagnostics and repair knowledge preferred.
Experience with a Shop Management System preferred.
Intermediate Microsoft Office skills preferred.

Responsibilities

Plan and schedule work, assign jobs to technicians, track and optimize productivity, conduct shift and shop meetings, and review and approve repair orders.
Ensure warranty policies and procedures are followed; triage unscheduled customer drive-ins, communicate with customers, and assign work appropriately.
Conduct yard checks to support proper work scheduling and prioritization.
Manage, train, and develop assigned personnel, including performance management.
Manage customer relationships, resolve issues, support customer satisfaction and retention, and ensure vehicle uptime.
Communicate with customers about preventive maintenance scheduling and follow-up, breakdowns, and vehicle status; conduct customer visits as required by the Customer Care Plan.
Direct maintenance of the assigned location and its appearance, including sustaining 65 standards in relevant shop areas.
Assess shop tooling and equipment needs and make recommendations.
Assist with oversight of vehicle specifications and vehicle in-service/out-service processes, and help ensure required specifications are recorded in SAM.
Manage parts inventory and follow applicable policies and procedures.
Conduct quality inspections of preventive maintenance and repairs, and perform in-process reviews of non-preventive-maintenance work.
Analyze breakdown root causes, implement local corrective actions, and communicate issues to the Technical Assistance Center when necessary.
Ensure maintained vehicles are clean and repairs meet quality expectations.
Work with the Service Manager to ensure technicians are properly trained and qualified, and prioritize the TOPS plan based on breakdown, rework, and running-cost trends.
Maintain visibility and control over shop-floor activity to support accurate root-cause diagnosis and optimize parts and component yield.
Assist in developing and implementing Quality Assurance Audit corrective-action plans and continuous-improvement programs.
Maintain documentation required by local, state, federal, and customer requirements.
Ensure employee compliance with safety and EPA requirements.
Manage shift/shop costs to meet Net Maintenance Cost per Unit objectives without compromising quality, safety, or customer satisfaction.
Control maintenance operations costs and the location P&L to meet financial objectives, and execute maintenance initiatives to meet financial targets.
Handle payroll, purchase-order approval as warranted, invoice reconciliation, and fuel reconciliation.
Oversee identification, review, and approval of customer bill-back opportunities and ensure billable activity is properly documented and explained or reported.
Maintain data integrity in the Shop Management Online system.
Perform other duties as assigned.