Fleet Operations Supervisor

AAA Northeast•North Providence, RI

1d•$74,500 - $94,500•Onsite

About The Position

The Fleet Operations Supervisor oversees the day-to-day work of Fleet drivers, monitors service demands and field operations, and trains staff in technical and procedural aspects of fleet work. The role promotes Five Diamond Service and member satisfaction, ensures drivers and vehicles follow Road Service policies and procedures, and supports safe, reliable service delivery. The supervisor also handles staffing and performance activities, resolves service issues, monitors vehicle and driver readiness, and assists with accidents, injuries, inventory, and road service calls. The position is full-time and scheduled Tuesday through Saturday, 11:00 AM to 7:30 PM, on the first shift in Providence, Rhode Island.

Requirements

Associate's degree or 3–4 years of additional relevant work experience.
1–3 years of on-the-job towing experience.
Active and valid driver's license issued by only one state or jurisdiction.
DOT card before hire and, as a current employee, within one year.

Nice To Haves

Supervisory experience.

Responsibilities

Oversee daily Fleet driver activity and monitor service delivery, safety, and compliance with department and Club policies and procedures.
Interview candidates, make hiring recommendations, identify training needs, and evaluate subordinate staff performance.
Emphasize Five Diamond Service and member satisfaction.
Review schedules to ensure adequate staff coverage and obtain approval for overtime as needed to meet service demand.
Deliver new-hire and refresher on-the-job and classroom training covering policies, procedures, operational safety, and personal safety.
Train employees on AAA products and services and the importance of building relationships with members.
Accompany drivers on service calls to assess service delivery and provide periodic training to AAA contract garages.
Resolve service delivery and member problems, address unusual service issues, identify recurring problems, and alert management.
Conduct daily inspections of drivers and vehicles, including uniforms, truck cleanliness, maintenance, safety devices, and equipment.
Review driver logs for completion and alert management to maintenance issues.
Inspect fleet accident sites, represent the Club as necessary, assist drivers with accident forms, and complete damage reports.
Investigate driver injury incidents, ensure documentation and injury reports are completed, recommend preventive measures, and follow up with drivers on injury prevention.
Inform the Safety Manager of injury incidents so workers' compensation matters can be addressed, and provide information for formal inquiries as needed.
Conduct periodic inventory checks, ensure adequate warehouse and on-truck supplies, and inform management about reordering needs.
Respond to road service calls to provide mechanical assistance to members or Fleet drivers as necessary.
Open and close the Fleet Operations Center as scheduled and ensure vehicles and the building are secured.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage, including employer contributions covering up to 93% of the medical premium cost.
401(k) retirement plan with a 6% company match; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and 8 sick days.
48 hours of annual volunteer time.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Up to $625 in wellness incentives.
Up to $6,000 in tuition reimbursement.
Annual bonus opportunities and, for certain roles, monthly and/or quarterly incentive compensation.