Fleet Operations Supervisor

AAA Northeast•Avon, MA

1d•$82,000 - $104,000•Onsite

About The Position

The Fleet Operations Supervisor oversees the day-to-day activities of Fleet drivers, monitors service demands and field operations, and trains drivers on technical and procedural aspects of fleet work. The role focuses on world-class performance, reinforces Five Diamond Service, and ensures field operations and vehicle maintenance comply with Road Service policies and procedures. This full-time role is based at the MA Avon Fleet location in Avon, Massachusetts, and follows a Tuesday–Saturday schedule from 12:00 p.m. to 8:30 p.m. The position responds to road service calls as needed and may involve assisting members or Fleet drivers with mechanical issues. The posted annual salary range is $82,000–$104,000. Base pay may vary based on job-related knowledge, skills, shift differentials, experience, and geographic location. Annual bonuses are offered, and certain roles may qualify for monthly or quarterly incentive compensation.

Requirements

Associate degree, or 3–4 years of additional relevant work experience.
1–3 years of on-the-job towing experience.
Active and valid driver’s license issued by only one state or jurisdiction.
DOT card required before hire and as a current employee within one year.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Oversee daily activity of Fleet drivers and monitor service delivery and adherence to safety procedures.
Interview candidates, make hiring recommendations, identify training needs, and evaluate subordinate staff performance.
Promote Five Diamond Service and member satisfaction.
Review schedules to ensure adequate staffing and obtain overtime approval when needed to meet service demand.
Deliver new-hire, refresher, on-the-job, and classroom training on policies, procedures, operational safety, personal safety, and AAA products and services.
Emphasize building relationships during member contacts and accompany drivers on service calls to assess service delivery.
Provide periodic training for AAA contract garages on Club values, policies, and procedures.
Resolve service-delivery and member problems, including unusual problems, while protecting member satisfaction, driver safety, and property.
Identify recurring problems and alert management; serve as a resource on Club policies and procedures.
Conduct daily inspections of drivers and vehicles and ensure uniforms and trucks meet Club requirements for cleanliness, maintenance, safety devices, and equipment.
Review driver logs for completion and alert management to maintenance issues.
Inspect fleet accident sites and represent the Club as necessary; assist drivers with accident forms and complete damage reports and related information.
Investigate driver injury incidents, ensure required documentation and injury reports are completed, suggest preventive measures, and follow up with drivers on injury prevention.
Inform the Safety Manager about injury incidents to support appropriate workers’ compensation handling and provide information for formal inquiries as needed.
Conduct periodic inventory checks to ensure adequate warehouse and on-truck supplies, and inform management of reorder status.
Respond to road service calls to provide mechanical assistance to members or Fleet drivers as needed.
Open and close the Fleet Operations Center as scheduled and ensure vehicles and the building are properly secured.
Perform other duties as assigned.

Benefits

Medical coverage, with employer contributions covering up to 93% of the premium cost.
Dental and vision options.
401(k) plan with a 6% company match; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and 8 sick days.
48 hours of volunteer time annually.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Wellness incentives up to $625.
Tuition reimbursement up to $6,000.
Annual bonus opportunities and, for certain roles, monthly and/or quarterly incentive compensation.