Fleet Operations Supervisor

AAA Northeast•East Providence, RI

1d•$74,500 - $94,500•Onsite

About The Position

The Fleet Operations Supervisor oversees the day-to-day activities of Fleet drivers, monitors service demands and field operations, and trains drivers on technical and procedural aspects of fleet work. The role promotes world-class performance and Five Diamond Service, ensures field operations and vehicle maintenance follow Road Service policies and procedures, and supports member satisfaction, driver safety, and protection of property. The position is full time and scheduled Sunday through Thursday, 9:00 PM to 5:30 AM, in East Providence, Rhode Island.

Requirements

Associate's degree, or 3–4 years of additional relevant work experience.
1–3 years of on-the-job tow experience.
Active and valid driver's license issued by only one state or jurisdiction.
DOT card before hire and, as a current employee, within one year.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Oversee daily Fleet driver activity and monitor service delivery, safety procedures, and adherence to Club policies.
Interview candidates, make hiring recommendations, identify training needs, and evaluate subordinate staff performance.
Promote Five Diamond Service and member satisfaction; review schedules for adequate coverage and obtain approval for overtime as needed.
Provide new-hire and refresher on-the-job and classroom training on policies, procedures, operational and personal safety, AAA products and services, and relationship-building with members.
Accompany drivers on service calls to assess service delivery and periodically train AAA contract garages on Club values, policies, and procedures.
Resolve service delivery and member problems, address unusual service issues, identify recurring problems, and alert management; serve as a resource on Club policies and procedures.
Inspect drivers and vehicles daily, checking uniforms, truck cleanliness, maintenance, safety devices, and equipment; review driver logs and alert management to maintenance issues.
Inspect fleet accident sites as needed, represent the Club, assist drivers with accident forms, and complete damage reports and related information.
Investigate driver injury incidents, ensure documentation and injury reports are completed, recommend preventive measures, follow up with drivers, and inform the Safety Manager about workers' compensation matters.
Conduct periodic inventory checks of warehouse and on-truck supplies and inform management when items need to be reordered.
Respond to road service calls to provide mechanical assistance to members or Fleet drivers as necessary.
Open and close the Fleet Operations Center as scheduled and ensure vehicles and the building are properly secured.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage, with employer contributions covering up to 93% of medical premium costs.
401(k) retirement plan with a 6% company match; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and 8 sick days.
48 hours of annual volunteer time.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Up to $625 in wellness incentives.
Up to $6,000 in tuition reimbursement.
Annual bonus opportunities; certain roles may receive monthly and/or quarterly incentive compensation.