Fleet Operations Supervisor

AAA Northeast•Millbury, MA

1d•$74,500 - $94,500•Onsite

About The Position

The Fleet Operations Supervisor oversees the day-to-day activities of Fleet drivers, monitors service demands and field operations, and trains drivers on technical and procedural aspects of fleet work. The role focuses on world-class service, member satisfaction, Five Diamond Service, safety, and compliance with Road Service policies and procedures. The supervisor also supports service calls, vehicle and facility readiness, inventory, incident response, and staff development. This is a full-time, first-shift position in Millbury, Massachusetts, scheduled Tuesday through Saturday from 7:00 a.m. to 3:30 p.m. The listed salary range is $74,500–$94,500 per year. Base pay may vary based on job-related knowledge, skills, shift differentials, experience, and location. Annual bonuses and, for certain roles, monthly or quarterly incentives may also be available.

Requirements

Associate degree, or 3–4 years of additional relevant work experience.
1–3 years of on-the-job tow experience.
Active and valid driver’s license issued by only one state or jurisdiction.
DOT card required before hire and as a current employee within one year.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Oversee Fleet drivers’ daily activities and monitor service delivery and adherence to safety procedures.
Interview candidates, make hiring recommendations, identify training needs, and evaluate subordinate staff performance.
Promote Five Diamond Service and member satisfaction.
Review schedules to ensure adequate staff coverage and obtain approval for overtime when needed to meet service demand.
Deliver new-hire and refresher on-the-job and classroom training on policies, procedures, operational safety, and personal safety.
Train employees on AAA products and services and the importance of building relationships during member contacts.
Accompany drivers on service calls to assess service delivery and periodically train AAA contract garages on Club values, policies, and procedures.
Resolve service-delivery and member problems, including unusual service problems; identify recurring problems and alert management.
Serve as a resource for questions about Club policies and procedures.
Inspect drivers and vehicles daily, including uniforms, trucks, cleanliness, maintenance, safety devices, and equipment.
Review driver logs for completion and alert management to maintenance issues.
Inspect fleet accident sites and represent the Club as necessary; assist drivers with accident forms and complete damage reports.
Investigate driver injury incidents, ensure injury documentation is completed, recommend preventive measures, and follow up with drivers on injury prevention.
Inform the Safety Manager about worker’s compensation matters and provide information for formal inquiries as needed.
Conduct periodic inventory checks of warehouse and on-truck supplies and inform management about reordering needs.
Respond to road service calls to provide mechanical assistance to members or Fleet drivers as necessary.
Open and close the Fleet Operations Center as scheduled and ensure vehicles and the building are properly secured.
Perform other duties as assigned.

Benefits

Medical coverage, with employer contributions covering up to 93% of the premium cost.
Dental and vision options.
401(k) retirement plan with a 6% company match; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and 8 sick days.
48 hours of volunteer time annually.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Up to $625 in wellness incentives.
Up to $6,000 in tuition reimbursement.
Annual bonus opportunities and, for certain roles, monthly and/or quarterly incentive compensation.
Employee and membership benefits.