Supervisor Fleet Services

City of Toronto•Union, NJ

About The Position

The City of Toronto’s Fleet Services Division provides fleet management services to City divisions and agencies, including asset acquisition, maintenance and disposal, as well as fuel management and the City’s Green Fleet Plan. The division manages Canada’s largest municipal fleet and one of North America’s most complex fleets. The Supervisor leads an assigned fleet maintenance garage, which may be responsible for up to 1,000 vehicles. The role oversees efficient operations, customer service, scheduled maintenance compliance and maintenance delivery timelines. The Supervisor leads maintenance professionals, assigns work and resources, supports innovative maintenance programs, and works with operating divisions to improve preventative maintenance, reduce vehicle failures and total cost of ownership, and promote effective driver and vehicle practices. The position also supports staff hiring, vendor contract administration, client needs and future vehicle procurement. The work is performed across various Fleet Services locations and shifts.

Requirements

Certification as a Journeyperson Truck and Coach (310T) Technician, Automotive (310S) Journeyperson or Heavy Duty Equipment Technician (421A), or an equivalent combination of relevant education and experience.
Extensive experience maintaining heavy and light equipment or vehicles in Classes 1 to 8 within a large, complex fleet.
Experience implementing, coordinating and maintaining a preventative maintenance and repair program in a fleet or comparable environment.
Considerable experience leading, coaching, motivating, training and mentoring employees, providing work direction and holding people accountable.
Considerable experience with computerized fleet management information systems, maintenance reporting and analysis; AssetWorks Fleet Focus (M5) is preferred.
Experience using Microsoft Word, Excel and PowerPoint.
Experience and knowledge of fleet analytics, including descriptive, predictive and prescriptive analytics, to measure and evaluate garage performance.
Valid Ontario Class G driver’s licence and ability to obtain a City driver’s permit.
Knowledge and ability related to maintaining a budget, adhering to contracts, authorizing financial transactions and recommending investments in garage tools and equipment.
Proven interpersonal and leadership skills, including the ability to build and maintain effective working relationships, uphold operational standards and deliver consistent customer service.
Thorough knowledge of CVOR legislation, National Safety Code Standard, Periodic Mandatory Commercial Vehicle Inspections (PMCVI) and the Highway Traffic Act.
Thorough knowledge of the Human Rights Code, Occupational Health and Safety Act and Regulations, Environmental Protection Act and other related legislation and regulations.
Strong organizational, initiative, research and analytical skills, with the ability to maintain accurate and detailed records.
Effective oral and written communication skills, with discretion, judgment and political acumen when handling sensitive and confidential matters.
Ability to respond to emergencies or other work situations beyond the regular working day, often on short notice.
Ability to work flexibly, including weekends, days and evening shifts, at various Fleet Services locations as required.

Nice To Haves

Experience with AssetWorks Fleet Focus (M5).

Responsibilities

Implement plans and recommend policies and procedures for fleet maintenance programs in support of the division’s strategic vision.
Supervise, motivate, train and develop assigned staff, supporting teamwork, work quality, organizational performance, continuous learning and innovation.
Oversee daily staff operations, including scheduling and assigning work, monitoring completion, coordinating vacation and overtime, evaluating performance, hearing grievances and recommending disciplinary action when needed.
Provide input into and administer assigned budgets, control expenditures, and manage external parts and service contracts.
Administer and prioritize maintenance, preventative maintenance and repair of City vehicles and equipment.
Ensure vehicle and equipment repairs comply with the Ontario Highway Traffic Act and ensure work procedures comply with applicable occupational health and safety, environmental, municipal, provincial and federal requirements, including WHMIS, MTO standards, ODP, Drive Clean and the Environmental Protection Act.
Support technician development and training by providing technical guidance and job assistance and ensuring repairs meet divisional standards.
Maintain accurate vehicle records in the Fleet Maintenance Information System (M5), including opening and updating work orders, attaching documentation, approving parts, authorizing recommended repairs and closing work orders promptly.
Meet key performance indicators, including work-order closure, preventative maintenance compliance, vehicle downtime and client vehicle availability.
Maintain records in compliance with the Commercial Vehicle Operating Requirements (CVOR) program.
Ensure estimate accuracy for purchase order release and assist Fleet Financial Services with invoice reconciliation.
Work collaboratively with operating divisions to coach clients on preventative maintenance, identify ways to reduce vehicle failures and total cost of ownership, and promote sound driver and vehicle practices.
Contribute to vendor contract documentation and vendor management, and support clients and Fleet Procurement with future vehicle purchases.