Operations Supervisor - Fleet Services

Ryder Supply Chain Solutions•Columbus, OH

1d•$62,000 - $64,000•Onsite

About The Position

The Operations Supervisor supports the Operations Manager and/or Senior Operations Manager in managing shift operations and personnel at a Ryder fleet maintenance location. The role may supervise technicians, customer service coordinators, and service employees, and is accountable for meeting business objectives and labor requirements while balancing customer needs with financial, operating, quality, safety, and asset targets. The supervisor manages location performance against assigned metrics and objectives, is expected to be cross-functionally trained to provide shop coverage, and follows Ryder Maintenance Operations policies and procedures. The position may also serve as a development opportunity for an Operations Manager role. This position is based in Hilliard, Ohio, and works Monday through Friday from 7:30 a.m. to 4:30 p.m. It is salaried, with an annual pay range of $62,000 to $64,000, and may be eligible for a bonus incentive.

Requirements

High school diploma or GED.
Maintenance and technical experience in a shop environment.
An associate degree or at least 1–3 years of experience in a maintenance operations environment; demonstrated success in a Ryder role may be substituted.
Ability to professionally represent Ryder and interact competently with customer management.

Nice To Haves

Associate degree.
Bachelor's degree or at least 1–3 years of experience in a maintenance operations environment; demonstrated success in a Ryder role may be substituted.
Supervisory experience.
Strong vehicle diagnostics and repair knowledge.
Experience with a Shop Management System.
Intermediate Microsoft Office skills.

Responsibilities

Analyze, plan, and schedule workflow; assign work to technicians; track and optimize productivity; lead shift and shop meetings; and review and approve repair orders.
Ensure warranty policies and procedures are followed.
Triage unscheduled customer drive-ins, communicate with customers, and assign work to technicians as appropriate.
Conduct yard checks to support appropriate work scheduling and prioritization.
Manage, train, develop, and conduct performance management for assigned personnel.
Manage customer relationships, resolve issues, support customer satisfaction and retention, and ensure vehicle uptime.
Follow customer communication protocols for preventive maintenance scheduling and follow-up, breakdowns, and vehicle status updates.
Conduct customer visits as required by the Customer Care Plan.
Direct employees in maintaining the appearance and upkeep of the assigned location, including applicable 65 standards.
Evaluate and recommend shop tooling and equipment requirements.
Assist with vehicle specifications and the vehicle in-service/out-service process, and help ensure required vehicle specifications are recorded in SAM.
Manage parts inventory in accordance with applicable policies and procedures.
Conduct quality inspections of preventive maintenance and repairs, and perform in-process reviews of non-preventive-maintenance work.
Analyze breakdown root causes, implement local corrective actions, and communicate issues to the Technical Assistance Center when necessary.
Ensure maintained vehicles are clean and repairs meet quality standards.
Work with the Service Manager to ensure technicians are trained and qualified and that the TOPS plan is prioritized based on breakdown, rework, and running-cost trends.
Monitor shop-floor activities to support accurate root-cause diagnosis and optimize parts and component yield.
Assist with developing and implementing corrective action plans for Quality Assurance audits and continuous improvement programs.
Maintain documentation required to meet local, state, federal, and customer requirements.
Ensure employees comply with safety and EPA regulations and requirements.
Ensure the shift or shop meets Net Maintenance Cost per Unit objectives without compromising quality, safety, or customer satisfaction.
Control maintenance operating costs and the location P&L to meet financial objectives.
Execute maintenance initiatives to attain or exceed financial targets.
Manage payroll, purchase order approvals as warranted, invoice reconciliation, and fuel reconciliation.
Manage customer bill-backs, including identifying, reviewing, and approving bill-back opportunities and ensuring proper documentation and reporting of rebillable activity.
Ensure data integrity in the Shop Management Online system.
Perform other duties as assigned.