Teller Supervisor

Beacon Bank • Boston, MA

10d • $21 - $32 • Onsite

About The Position

The Teller Supervisor serves as a key member of the branch leadership team, helping drive branch growth by supervising the teller line, directing daily operations, and developing team members. The role focuses on deepening customer relationships and delivering an exceptional customer experience while providing operational expertise and ensuring compliance with bank policies, procedures, and regulatory requirements. The supervisor mentors and coaches colleagues in performance, product knowledge, and customer experience.

The position supports teller-line and branch operations, customer relationship management, and compliance. It includes maintaining cash drawer and vault responsibilities, addressing complex transactions and customer issues, supporting branch goals, educating customers about products and digital services, and training staff on regulatory changes and risk management. The role is located in West Roxbury, Massachusetts, and reports to the Branch Manager. The listed salary range is $20.50–$32.12; actual compensation depends on factors including skills, relevant experience, and work location.

Requirements

• High school diploma or equivalent required.
• Proven results in a goal-oriented sales or customer service environment.
• Supervisory experience with demonstrated ability to provide direction and support.
• Strong communication, interpersonal, and organizational skills.
• Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
• Ability to analyze situations, solve complex issues, and prioritize workflow.
• Ability to work flexible hours, including Saturdays, and travel occasionally to branch locations.
• Commitment to upholding ethical standards and complying with banking laws and regulations.
• Superior customer service and relationship-building skills.
• Strong coaching and mentoring skills.
• Ability to work in a flexible, cross-trained environment.
• Ability to prioritize workflow, multitask, and meet deadlines.
• Enthusiastic, goal-oriented, and customer-focused approach.
• Notary or other licensing as required.

Nice To Haves

• Banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.
• Cash handling experience preferred.

Responsibilities

• Assist in building and managing a sales culture to achieve branch goals and bank-wide initiatives.
• Maintain cash drawer and vault responsibilities, ensure proper balancing, and deliver work to appropriate departments in a timely manner.
• Oversee daily teller-line and ATM procedures, including audits, compliance, and record-keeping.
• Resolve complex transactions, errors, and client requests, and assist employees and customers with problem resolution.
• Participate in hiring and performance management in collaboration with branch management.
• Provide an outstanding customer experience at all points of contact.
• Engage customers and prospects, build rapport, develop new relationships, and retain and expand existing relationships.
• Advise customers on product selection, identify financial needs, and provide tailored solutions, including deposit, lending, and business partner referrals.
• Educate and assist customers with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Participate in outbound calling campaigns, branch initiatives, and community involvement to develop new business.
• Assist in managing daily branch operations, including opening and closing, security, audit, and compliance procedures.
• Ensure compliance with banking regulations, policies, and procedures, including BSA/AML.
• Oversee branch audit processes and review branch reports.
• Train staff on regulatory changes, risk management, and best practices.
• Protect bank assets and confidential customer information by following bank policies and Customer Information Practices.
• Deter robbery and fraud by adhering to procedures.
• Demonstrate teamwork, adaptability, accountability, and leadership in alignment with Beacon Bank’s core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED