Teller Supervisor

Beacon Bank•Boston, MA

3d•$21 - $32•Onsite

About The Position

The Teller Supervisor is a member of the branch leadership team who supports branch growth by supervising the teller line, directing daily operations, and developing team members. The role focuses on deepening customer relationships and delivering an exceptional customer experience while providing operational expertise and ensuring compliance with bank policies, procedures, and regulatory requirements. The supervisor mentors and coaches colleagues on performance, product knowledge, and customer experience processes. The position oversees teller-line and ATM procedures, cash drawer and vault responsibilities, audit processes, compliance, and record-keeping. It also supports branch operations, customer relationship development, staff training, and resolution of complex transactions and service issues. The role is based in Boston, Massachusetts, and requires flexible hours, including Saturdays, with occasional travel to branch locations.

Requirements

High school diploma or equivalent required.
Proven results in a goal-oriented sales or customer service environment.
Supervisory experience and demonstrated ability to provide direction and support.
Strong communication, interpersonal, and organizational skills.
Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
Ability to analyze situations, solve complex issues, and prioritize workflow.
Ability to work flexible hours, including Saturdays, and travel occasionally to branch locations.
Commitment to ethical standards and compliance with banking laws and regulations.
Strong customer service and relationship-building skills.
Strong coaching and mentoring skills.
Ability to work in a flexible, cross-trained environment; prioritize workflow, multitask, and meet deadlines.
Enthusiastic, goal-oriented, and customer-focused approach.
Notary or other licensing as required.

Nice To Haves

Banking courses preferred.
One to two years of senior teller or teller supervisor experience preferred.
Cash handling experience preferred.

Responsibilities

Assist in building and managing a sales culture to achieve branch goals and bank-wide initiatives.
Maintain cash drawer and vault responsibilities, ensuring proper balancing and timely delivery of work to appropriate departments.
Oversee daily teller-line and ATM procedures, including audits, compliance, and record-keeping.
Resolve complex transactions, errors, and customer requests; assist employees and customers with problem resolution.
Participate in hiring and performance management in collaboration with branch management.
Provide an outstanding customer experience at all points of contact.
Engage customers and prospects, build rapport, develop new relationships, and retain and expand existing relationships.
Advise customers on product selection, identify financial needs, and provide tailored solutions, including deposit, lending, and business-partner referrals.
Educate and assist customers with digital banking services and recommend convenient banking options.
Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
Participate in outbound calling campaigns, branch initiatives, and community involvement to develop new business.
Assist in managing daily branch operations, including opening and closing, security, audits, and compliance procedures.
Ensure compliance with banking regulations, policies, and procedures, including BSA/AML.
Oversee branch audit processes and review branch reports.
Train staff on regulatory changes, risk management, and best practices.
Protect bank assets and customer information by following bank policies, security procedures, and Customer Information Practices.
Deter robbery and fraud by adhering to procedures.
Mentor and coach colleagues on performance, product knowledge, and customer experience processes.