Teller Supervisor

Centennial Bank•Fort Lauderdale, FL

1d•Onsite

About The Position

The Teller Supervisor ensures the teller area is managed efficiently and effectively, with transactions conducted quickly and accurately while meeting or exceeding service quality standards. The role assigns teller duties and schedules, monitors cash limits and branch activity, approves teller transactions, and supports compliance and audit reporting. The supervisor guides, trains, and coaches tellers, helps resolve customer issues, and performs the duties of a Senior Teller while serving as a backup for a Customer Service Representative as required. This position supervises a small group of 3–7 employees, assigning and checking work, providing instruction, and carrying out supervisory responsibilities under organizational policies and applicable laws. Work may involve an alternative location within the region or market, some travel, and occasional evening or night hours. The work environment typically has moderate noise and may involve intermittent standing, walking, pushing, carrying, or lifting. The role requires frequent lifting or moving of up to 50 pounds and regular lifting or moving of up to 25 pounds.

Requirements

High school diploma or GED, plus specialized schooling and/or on-the-job education in a specific skill area, such as data processing, clerical or administrative work, or equipment operation; and two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to communicate information effectively and respond to questions in person-to-person and small-group situations with customers, clients, the public, and employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and prepare and interpret bar graphs.
Ability to solve practical problems involving known variables where limited standardization exists and interpret written, oral, or diagram-based instructions.
Basic skills with 10-key, payroll systems, spreadsheets, and word processing/typing.
Ability to frequently lift and/or move up to 50 pounds and regularly lift and/or move up to 25 pounds.
Ability to meet the position’s physical activity requirements, including continuously talking or hearing; regularly standing, walking, sitting, handling objects, and reaching; and frequently stooping, kneeling, crouching, or crawling.
Ability to work in a constant state of alertness and in a safe manner.

Nice To Haves

Some outside banking-related courses.

Responsibilities

Lift coin bags weighing up to 50 pounds.
Assign work duties and schedules to tellers.
Monitor cash limits at teller stations and in the branch, and make appropriate shipment decisions.
Approve other tellers’ transactions.
Monitor and report branch activity, such as teller outages and assigned transactions.
Review timecards, track absences and tardiness, and communicate this information to the supervisor.
Guide tellers on operational and auditing policies and procedures.
Participate in setting and attaining established goals.
Identify staff training needs and provide training.
Coach staff to cross-sell bank products and services.
Assist tellers with service problems, complex inquiries, and other customer issues.
Perform all duties of a Senior Teller.
Serve as a backup for a Customer Service Representative as required.
Complete required monthly audit reports and ensure compliance.
Work at an alternative location within the region or market if required.
Maintain alertness and work safely.
Complete required BSA/AML and other assigned compliance training.
Perform other related duties as required or assigned.
Carry out supervisory responsibilities, which may include interviewing, hiring, training, planning and directing work, appraising performance, rewarding or disciplining employees, addressing complaints, and resolving problems.
Assign and check employees’ work, assist and instruct as needed, and perform the same or closely related work for part of the time.