Operations Manager General Admin

Builders FirstSource • Oklahoma City, OK

6d

About The Position

Under the general direction of the General Manager, the Operations Manager manages multiple operations that control the flow of materials to and from the location in a timely, productive, and cost-effective manner. These operations may include manufacturing, distribution, and warehousing. The manager is responsible for the location’s operations and physical facilities and equipment, overseeing delivery and warehousing, coordinating staffing and resources, managing operating costs, and supporting customer needs. The role also supervises employees, develops team members, and ensures safe operating practices in accordance with company and regulatory policies. Occasional travel may be required.

Requirements

• Bachelor’s degree from a four-year college or university and four years of directly related experience in the lumber or building materials industry, with multiple assignments in all phases of the business; or an equivalent combination of education and experience.
• Knowledge or experience in building materials, procurement, inventory management, and supervision of people.
• Strong customer service experience and good organizational skills.
• Ability to read, analyze, and interpret financial reports, trade journals, and legal documents; respond to inquiries or complaints; write speeches and articles; present information to management and public groups; and persuade others toward mutually desired outcomes.
• Exceptional leadership and teamwork abilities.
• Ability to apply practical mathematics, including fractions, percentages, ratios, proportions, basic algebra, and geometry; calculate business and measurement figures; and develop and interpret graphs and charts.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and develop alternative approaches to varied problems.
• Thorough knowledge of, or the ability to quickly learn, order processing and delivery systems.
• Knowledge of and compliance with company safety policies and procedures.
• Ability to meet the physical demands of the role, including sitting, handling objects, talking or hearing, regularly standing and walking between departments, and limited driving.

Responsibilities

• Oversee the overall operations and physical conditions of the location’s facilities and equipment, including daily delivery and warehousing functions.
• Partner with department lead managers and help train and develop personnel involved in operations.
• Budget and control operating costs to meet or exceed annual profit targets.
• Plan operations strategies and goals, setting departmental priorities and sequences to ensure the smooth flow of products to customers.
• Review team and team member performance using operational reports, including on-time deliveries, back orders, hours worked, and shipments received; use findings to control costs, prevent delays, and forecast planning needs.
• Resolve issues involving processes, costs, orders, maintenance, inventory control, equipment and trucks, services, and systems that affect customer needs.
• Prepare operations schedules and coordinate staffing with Warehouse, Shipping, Yard, Office, and Purchasing team leaders to optimize performance and use of resources.
• Address team member issues and, where needed, employee relations matters with tact, diplomacy, and judgment.
• Coordinate with the Production Manager, Sales Manager, Controller, and other team members on processes affecting their departments, including stock purchasing, shipping, accounts payable and receivable documentation, special orders, millwork scheduling, and deliveries.
• Participate actively in employee training for drivers, yard personnel, and supervisors; motivate employees, maintain a productive workforce, and train successors.
• Analyze and maintain vendor evaluations, recommend revisions, monitor existing services, and initiate new service options.
• Participate in decisions to accept or reject orders.
• Direct implementation of safe operating practices consistent with company and regulatory policies, including DOT regulations, forklift operations, and OSHA compliance.
• Plan and implement equipment and facility design upgrades and maintenance.
• Participate in professional trade groups, LMC meetings, and customer appreciation events.
• Supervise employees such as Plant Managers or Supervisors, including interviewing, hiring, training and development, assigning and directing work, appraising performance, rewarding and disciplining team members, and resolving complaints and problems.

Benefits

• Competitive, affordable benefit plans for employees and their families.
• Professional development and training, including access to tools and technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager