Operations Manager Jobs

About The Position

Requirements

• At least 5 years of progressive restaurant or hospitality leadership experience.
• Proven success managing high-volume restaurant operations.
• Strong financial acumen and experience managing labor, expenses, and operational budgets.
• Demonstrated ability to lead, develop, and retain high-performing teams.
• Excellent communication, organizational, and problem-solving skills.
• Knowledge of food safety, sanitation, and regulatory compliance standards.

Responsibilities

• Oversee daily front- and back-of-house operations and ensure consistent service execution and excellence.
• Lead managers and team members during high-volume service periods and special events.
• Develop and implement operational processes to improve efficiency and guest satisfaction; conduct walkthroughs and maintain quality, cleanliness, and service standards.
• Partner with culinary leadership to coordinate service and kitchen teams.
• Recruit, train, coach, and develop management and hourly team members; support performance reviews, succession planning, and leadership development.
• Build a culture focused on accountability, engagement, and retention.
• Manage labor performance, staffing strategies, scheduling, and labor deployment according to business needs.
• Analyze sales, labor, and operational metrics; support budgeting, forecasting, and cost control, and identify profitability improvements while maintaining service standards.
• Champion a guest-first culture, resolve escalated guest concerns, monitor feedback, and implement service improvements.
• Ensure compliance with company policies, health regulations, food safety standards, and liquor licensing requirements.
• Maintain a safe and sanitary environment and conduct regular operational and regulatory compliance audits.
• Lead pre-shift meetings, communicate operational priorities and updates, and coach managers and team members on service and performance standards.
• Resolve operational challenges and communicate key business priorities to leadership teams.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance and AD&D
• Disability insurance
• Retirement plan
• Flexible Time Off Plan
• Paid parental leave
• Holiday time off (varies by site/state)
• Personal leave
• Associate Shopping Program
• Health and wellness programs
• Discount Marketplace
• Identity Theft Protection
• Pet insurance
• Commuter benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Potential eligibility for paid and/or unpaid time off in accordance with applicable laws